Staff were friendly & balcony was nice. Overall hotel room felt tired, light switch next to bed didn’t work, rain shower was in poor state, mould around the air conditioning vent, the worse part was whilst trying to sleep there was constant noise from furniture being moved around on the rooftop. Quite disappointing from a hotel I have visited a number of times.

The room was clean and good size For Europe The breakfast was really good And the staff kind

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We arrived early in hopes of changing before starting our day in London. The staff pointed down the hall and offered a small lobby bathroom stall. For a five star hotel I would expect a gym or hospitality suite option. The hotel is very dark in the hallways between the elevator and rooms. Didn’t feel super inviting, almost eerie. The room was quite large in terms of European standards. If you have the option to stay across the street at the One Aldwych I much prefer that hotel.

Good location , close to Covent Garden , very modern , clean rooms and helpful staff . It’s great having STK attached to the hotel as well !

👍👍👍👍👍👍👍

Very modern, new, clean hotel. Great gym, rooftop bar is a can’t miss. Rooms very comfortable. Nice location. Issue with room AC on first night of stay was appropriately handled. Staff very helpful

The hotel was spotless and incredibly tidy. I absolutely loved the decor. The food was amazing and the rooftop bar was exquisite.

Roof top bar was amazing, staff were very helpful, nothing was too much trouble, location great for convent garden and theatres,

Modern sleek hotel in great location. Super comfy extra large beds, rain showers and roof top bar/restaurant with stunning views of London!

Amazing place. Everything from the hotel to the location to the staff. Would rate this 10 stars if I could.

The room was a good size, but smelt quite damp. If we had been staying for longer I would have asked to move room, but accepted it for one night. Location is good and the breakfast was very nice, although I would suggest staggering bringing out the three courses as there’s not much table room for cereal, a cooked English and pastries!

Chambre belle et confortable mais vue décevante. Petite fenêtre.

We have stayed at the hotel a few times. This time we felt that the room was a bit tired and in need of a refurbishment. The staff were very helpful as always. The rooftop bar was great. A shame that the atrium is no longer used as the reception area as it was the wow factor every time we visited the hotel.

We was on the 9th floor and the bar was directly above our room, loud music into the easily hours. Not the best nights sleep.

Excellent all round... hotel, staff, bar area... location, very good all round

What a Beautiful Hotel and the staff are amazing. They go above and beyond. I would like to say a Special Thank you to Hannah the Manager. Isabella for decorating our room for my Husbands surprise 50th Celebrations. Jezebel for our lovely vouchers. We had the most wonderful night. Thank you all we will definitely return. 5 ⭐️

Excellent hotel and location with great staff

Sehr zentrale Unterkunft mit toller Roof Terrasse

Rooms were shabby inside. Looked dated and in need of a refit