Room not what you see on the pictures…

I have requested multiple times to change my room and asked for an upgrade, being a platinum member with Expedia , they haven’t responded as per expectations. Which is very strange, please teach your staff the basics of how to deal with customers first. This is so disappointing.

Great experience

Personnels au top au service du client , petite dédicace à Ibrahim du service petit dej qui a était excellent d ailleurs et aussi pour Hanan et Salma du spa , merci pour cet accueil

Lovely location. Grand old hotel. Great reception & staff : Khalil especially at concierge desk.

All good

Lovely hotel and great location. The only thing I would suggest is having a bigger breakfast area which would make the service more efficent

Hôtel bien situé, depuis notre chambre, une vue imprenable sur la mosquée Hassan Il, le petit déjeuner exceptionnel !

the only thing that i can say is the breakfast is poor.

Arrived approximately 2:50 pm Monday, February 16, 2026. Doormen pleasantly greeted us upon arrival, assisted with luggage and directed us to reception area. Numerous guests sitting, waiting, several employees seemingly feigning activity, not attending to anyone, nor acknowledging our presence. Awkwardly stood in middle of the small reception area waiting for direction. Eventually, I politely asked if we needed to wait to check in and received no other response than "Passport please". Check in was methodical, without pleasantries. Another guest was trying to interrupt our receptionist as she was concerned her passport had not been returned to her. Our receptionist spoke to her with less courtesy than I would have expected that she did not have her passport and it was another colleague who had taken it from her. Room condition was extremely disappointing. "Filthy" is not an exaggeration, stains on carpet, couch, bedding (hair on pillow), poor condition, dated, in need of a refurbishment or a deep, deep clean. If this hotel had a "heyday", it must have been long ago. Breakfast room service was timely and good value. Dinner was expensive and poor quality, although service was extremely attentive and personable (great personal conversation). Interactions with doormen were always pleasant and personable when exiting and entering the hotel. Check out was smooth and pleasant. Overall, stay was terribly disappointing due to condition of the hotel and lack of value for money.

Problème nettoyage de la chambre Pas de dosettes café de la semaine Problème avec le linge

Eski bir otel

everything went well till we find live cockroaches under our bed, also were running around over my kids.. when I called the receptionist, they had no sense of urgency. My kids were so very scared. we packed up super early and left the hotel. definitely not the best experience

Everything, the room, the bathroom, the view…it’s a beautiful hotel and we had a great time.

La seule chose bien était le petit déjeuner

Çok güzel geniş ve temiz bir oda küvete bayıldım

Cet hôtel est à éviter , les équipements sont très vieux , au restaurant on m a proposé une table non dressée et non fonctionnelle , le personnel ne parle pas suffisamment bien français pour être compris . Le ménage de la chambre est fait très tardivement À éviter absolument .

Great hotel all staff are amazing and helpful and polite. Hotel is in a great location too highly recommended and would be coming back again to stay.

Elegant, clean, great location, helpful and kind staff, great breakfast

Muy bueno