everything went well till we find live cockroaches under our bed, also were running around over my kids.. when I called the receptionist, they had no sense of urgency. My kids were so very scared. we packed up super early and left the hotel. definitely not the best experience

Everything, the room, the bathroom, the view…it’s a beautiful hotel and we had a great time.

La seule chose bien était le petit déjeuner

Çok güzel geniş ve temiz bir oda küvete bayıldım

Cet hôtel est à éviter , les équipements sont très vieux , au restaurant on m a proposé une table non dressée et non fonctionnelle , le personnel ne parle pas suffisamment bien français pour être compris . Le ménage de la chambre est fait très tardivement À éviter absolument .

Great hotel all staff are amazing and helpful and polite. Hotel is in a great location too highly recommended and would be coming back again to stay.

Elegant, clean, great location, helpful and kind staff, great breakfast

Muy bueno

Love the breakfast even it’s not free.

Bel hôtel idéalement situé mais un service de chambre très en deçà du standing d’un tel hôtel: tasses café ni lavées ni remplacées d’un jour sur l’autre, pas de nouvelle bouteille d’eau, produits douches non remplaces… ai passé 4 jours sans aucun nettoyage si ce n’est le lit fait chaque jour Bof!

We had the worst experience at Sofitel Casablanca Tour Blanche booked via Expedia. This stay represented the final days of my honeymoon, and the experience was profoundly disappointing and distressing. Below is a full account of what occurred: 1. Upon Arrival – No Assistance With Luggage When my husband and I arrived for the final portion of our honeymoon, no staff helped us with our bags. For a hotel that claims 5-star status, this was an alarming first impression. 2. Room Condition – Stained Carpets, Furniture, and Sheets The “premier room” we were assigned was in unacceptable condition: The carpets and couch were visibly stained and dirty. The bed sheets also had stains and were missing the proper top sheet. Even after requesting fresh linens, we were never provided with a full proper set. 3. Housekeeping – Significant Neglect Throughout our 3-night stay, housekeeping did not properly clean the room. They merely made the bed and ignored other basic tasks: Dirty spoons remained in the room for three days. Also the room smelled horrible it was very poorly ventilated. We ran out of toilet paper—further evidence the room was not being checked or replenished. Used towels were folded and put back instead of replaced. I had to call the front desk three times just to receive clean towels, which is astonishing for any hotel, let alone a Sofitel. 4. Spa & Facilities – Poor Service and Staff Attitude When I attempted to use the sauna at the pool, I was told it was brok

La chambre était très bien

Staff were amazing

All perfect

Sofitel, price in comparison to the UK and UAE Room was very dirty, carpets, sofa were stained and very old. Room smelt damp and dirty. Room service was very prompt, but they literally gave you what you asked for. Change tea cups, they sent 1, asked for teaspoons, they sent 1, asked for slippers, sent 1. Bathrooms were so old. Ceiling near entrance door to the room crumbled every time you opened the doors. The hotel supposedly is going through a renovation! I didn’t see this. I was glad to return home

All in all just perfect!

Modern, elegant, great staff, very helpful

Odeur d’humidité horrible et très gênante dans la chambre, on a changer de chambre pour passer du 8 au 9eme étage mais rien n’y fait malgres que le personnel très gentil au demeurant ai vider un spray de désodorisant dans la nouvelle chambre. Hotel qui mal vieillit et qui n’est plus dans les standard sofitel.

Tout était parfait

The staff was super nice . The room spacious and very clean . A sunrise view that was breathtaking . We had dinner at the Japanese restaurant : fantastic ! The room design is a little strange and as big as the room is , the space is not well used .