Friendly customer service at the reception, Room was upgraded, Room facilities were kept clean.

Excellent service and room were excellent

Gst bill not

Extreme helpful and courteous staff. Great restaurant. Clean spacious rooms. Comfortable bed, good air-conditioning

We had a great stay.

Staff was great!

Good location but the property is dated. The bed linen is really old . Despite paying half a days rate for late checkout, the front desk manager was unwilling to allow us to check out at 7pm he insisted for 6pm…no hotel is ever do inflexible esp if we are paying half a days rate … wonder what training they get for customer service … you are in the hospitality business for crying out loud !!!

Staffs from the front desk to dining and house keeping are very attentive and willing to assist. I gave them all five stars! However, as a foreigner who first time arrive Mumbai, the room condition is not as perfect as I expected and the neighborhood is far from the tourist sites.

Not worth the money. Unclean toilet with dated fixtures. The room floor is sticky, when asked, the staff blamed the air-conditioner. The staff is courteous and responded quick when needed.

Thank you for your great service!!

Per il prezzo pagato non mi hanno per nulla soddisfatto. Quasi 160€ a notte

Rooms hit and miss sometimes, relatively expensive bar. But generally clean and reasonable value for a 3 star hotel.

Courteous staff and service was great . Great location and the best part was that just across the street was a gym that you could use. Overall enjoyed my stay.

The location is a little far from most attractions but the quiet room and the health club across the street made up for it. The food was a great surprise with different options for breakfast and dinner every day. I would definitely stay there again.

A laid back spot in the wonderful chaos of Mumbai! Access to the Aces Club next door is an amazing perk. Food was out of this world!

Well maintained

Fern is a functional and clean hotel with no extra frills but at the same time you have everything you need to be comfortable. I enjoyed my stay here and do recommend it for fellow travellers. I especially liked their meticulous COVID procedures.

The hotel is located on a road away from the traffic and main roads in the area. So it is a nice quiet place away from the noise. The breakfast spread is adequate. However, the sitting is less as compared to what is required from a hotel of this size. So it was quite common for hotel staff to request guests to share a table. Whether you arrive for breakfast at 9:00 or 10:00 am, the tables were always full. The rooms are decent, but noise from the other room does seep in to the adjoining room. Maybe I had a connecting room that's why I felt it. Overall, it is a decent hotel in that location. Normally, I would advise to stay in western suburbs as this location is a bit away from the action of Mumbai (whether it is the trendy districts or the business area downtown).

good hotel good service clean and good location value for money acres club next door is a big bonus the art ouse restaurant staff are excellent

Excellent staff and good breakfast spread. The wi-fi is not working most of the time. Clean room and good service