One of the most beautiful onsens I have ever been to. As soon as you walk in, there is a sense of calm and quiet elegance. The property is beautifully designed to maximize the view of the lake. Our room consisted of three large sections which can be divided with private screens. The service was outstanding too. Each breakfast and dinner, we dinned in a private room. A special thanks to Shayla.

Fantastique service and food

従業員のサービスも、心遣いも良く最高のホテルでした。

Excellent service. Staffs are very friendly and provided uncompromising service. Would stay again and definitely recommend to my friends and family

We enjoyed very much , very nice n comfortable.

Our stay was absolutely amazing the staff went over and above the best ryokan experience we have had and will cherish forever

Highly recommend this hotel. Staff were super helpful and the food was delicious. Onsen facilities were impeccable and the rooms were large and comfortable

ご飯も美味しく、岩盤浴もお風呂も何度も入りました。お夜食、オールインクルーシブのバー、全て満喫しました。スタッフの方も親切で、とても良い時間を過ごせました！ありがとうございました！ 何度目かの宿泊で、朝食の海苔が大好きでしたが、 以前の高級ノリではない気がしたのが残念でした。

何回泊まっても素晴らしいと思える宿です！

Great service, great food, and great Onsen! They even arranged breakfast alternative for giving us access to other Tsuruga hotel to get western style breakfast

This hotel, their staff, the food and the surrounding area make it an absolute must go to if you’re in the area. Not to mention the indigenous, Ainu village and Illumination Forest adventure, Boat trip and Everything else. Driving over from the airport we saw foxes, deer and a TSURU or crane in the wild. Not to mention the area has some of the best seafood, dairy and veggies around. Do I even have to mention that it’s a hot spa hotel so it was so luxurious And all the food and drinks are included. It really is fantastic.

Excellent environment and facilities for onsen plus relaxation. Staff is friendly from front desk to concierge to dining! Marvellous feeling of being respected as a family!

全て素晴らしいと思います。 ぜひ一度利用してみては？

The hotel was absolutely fantastic! We were greeting outside the hotel, they carried our bags to our room and we were asked to relax with some tea and creme brulee. The meals were excellent and so tasty, a huge experience. Everything was perfect!

素晴らしい宿です

The service here was impeccable. Appreciate the hospitality of the staff.

最高

服務很好 整家酒店都不錯 就是有點偏 適合自駕人士

還是會繼續住宿並介紹親友

一間用心經營的酒店，酒店設計雅緻，私人風呂温泉很好，懷石料理和早餐不錯，下次去阿寒湖必訂此酒店