Absolutely overpriced (which may be expected the night before New Year’s Eve), but in this case the price–performance ratio was simply not convincing.
The service with the luggage at the gondola station was very friendly at first; however, we only learned later that this came with additional charges, which was disappointing. Check-in itself was friendly and efficient.
The spa area is very nice and clearly a highlight of the hotel. The bar has a pleasant atmosphere, but the service did not feel professional enough to justify the overall price level of the Hotel.
Unfortunately, a lack of basic guest care stood out: I developed a headache and had forgotten my migraine medication (my fault). As there is no pharmacy in the village, I was surprised that the hotel could not provide even a basic painkiller. It took two hours before a single paracetamol tablet was organized. Absolutely overpriced (which may be expected the night before New Year’s Eve), but in this case the price–performance ratio was simply not convincing.
The service with the luggage at the gondola station was very friendly at first; however, we only learned later that this came with additional charges, which
Lunch on the terrace was another disappointment: slow and inattentive service combined with very average food
Overall, the experience would benefit from either more realistic pricing or significantly more consistent service quality. At the current price level, guests’ expectations are understandably higher
