Nice enough and fun to have dinner and breakfast in room.

スタッフの方々皆さんいい方で温かったです また来たいと思いました

従業員の対応が良く、食事が美味しい。

非常好

モダンやデザイナーズ といったつくりより古き良き時代の旅館で衛生面老朽箇所だけ改修されているベストなお宿。金泉ほんとに良かった。御食事も素材が一つずつ美味しかった。coffeeスタンドも便利で嬉しい。遠方から遥々きて到着するわけなのでもう少し出迎えの対応がそこに寄り添っていただけると気持ちも違う。お部屋食も子連れにとってはポイントが高く、担当してくれたお姉さんはとても優しかった。

Its a typical traditional onsen ryokan with exceptionally focus on customer service. Only gripe would be you either need a local number or go to the tourist center to request for shuttle service

Staff were helpful and explained everything about the rooms in the ryokan including how to use their jacuzzi shower. you can choose a pillow to suit you and they will deliver to the room. Transport pick up and drop off were also very fast and efficient. Dinner was fabulous! Best beef I had ever eaten!

Amazing experience. The staff is very helpful and friendly and the meal is delicious if you are into traditional Japanese style meal set. We had private spring room and it's really good. One thing to notice is that the hotel needs to confirm some details in advance, like selecting meal time if it's booked. Due to technical problem with hotels.com, they can't receive the response message, so I need to call them directly. I asked my previous hotel front desk to help and it's very smooth. Otherwise you will choose at check in but your preferred time slot might not be available.

Very good experience

We had a fantastic stay at the hotel. The service was exceptional, and the food was absolutely delicious with generous portions. The comfortable beds and soothing onsen added to our wonderful experience. We will certainly recommend the hotel to our friends and family and hope to visit again.

good

Beautiful onsen ryoken a short train ride from Kobe. 9 minute walk up hill from the train station. Take the free shuttle!

We"ve been visiting Arima-onsen and Hanamusubi for several times already and this town and ryokan is always special to us. We always feel home at this ryokan by the friendly, polite and professional staff. Our favorite room with our own private onsen is just amazing and has all the amenities we need for our short stays. To really enjoy the town, the onsen water and this ryokan, highly suggest to stay at least two days to enjoy different kind of breakfasts and dinners served. Thank you to the staff of Hanamusibi and looking forward to visit you again soon.

スタッフの接客が素晴らしく素敵な時間を過ごすことができました。ありがとうございました。

設備も比較的新しく、小さい子どもの対応も臨機応変に対応してもらって、とてもいい時間を過ごさせて頂きました！

お部屋食でゆっくりとくつろげました お部屋係の方も優しくて、とても雰囲気の良いお宿です

Hot spring a little too hot

Fine

料理がすべて美味しかったです。 中居さんの気遣いにも感謝します。

ホテルでの素晴らしい体験に感謝しています。スタッフの皆さんはとても親切で助かりました。夕食はとても美味しかったですし、特に部屋にある温泉はとても快適でリラックスできました。また有馬に来る際はぜひ訪れたいと思います。