Absolutely enjoyed our stay, friendly staff, comfortable

This self contained unit was generally fine however it is all gaudy appearance more than function. Beware , this is an unmanned facility connected to a pub/restaurant and not a hotel. There is no one to assist or ask questions of except bar and waiting staff in the bistro/pub who wish to have nothing to do with you and are very curt and unhelpful, at times verging on rude. You have to ring the emergency helpline in order to speak to someone who is unwilling to help, will act like you’ve disturbed her and will tell you it is not her part of the business and she’s not sure what it is you would like her to to assist you. God forbid you attempt to call the owner of the chalets cause she will ignore your calls and send unhelpful and rude messages to respond showing no interest in customer satisfaction. Avoid at all costs. Value for money is ver low.

Didn’t like automated check in

Very clean rooms. Trouble opening windows. I didn’t like having no staff around at check in or check out. No local advice. No information about grounds.

The property is located outside of the city center but not a problem if you have a car. We stayed in a 2-br cottage and the room was warm and comfortable.

This little gem of a hotel is tucked into a quiet area just a few minutes walk from the train station. The staff was so kind and helpful. The food at the on site restaurant was amazing, the locals in the bar were friendly, and the rooms were comfortable, clean, and nicely decorated. There was a large parking lot and local trails for walking. We got our laundry done for a very reasonable price, left folded/hung in our room. Highly recommend!

Fantastic property. The room was absolutely spotless, probably the cleanest hotel room I have ever seen. The staff were very nice, and the area around the hotel was quiet and safe. I would stay again in a heartbeat.

Lovely country hotel with bar and excellent restaurant. Plenty of outdoor seating to enjoy the typical fine Scottish weather😜

The hotel and staff are great, but and this is my mistake I didn’t check if they serve breakfast and the don’t. I was woken up by a pump stating and 5.30 am and could not get back to sleep.

Rooms were quite tired, and the shower was freezing cold. So cold that I couldn’t use it and had to wash in the sink. Staff perfectly pleasant and a really nice period building.

Great stay and convenient for my work place

Nice older hotel, loved it. Great staff. Walkable to many destinations.

I have stayed here a number of times on business, the staff are always friendly!

About 9:30 google maps took us to the back side of Bankton house. We didn't see a place to park or get in so we called. We got a verizon message saying the number was unavailable. We backtracked and found small road signs leading the opposite direction. We parked at the hotel at 9:57, tried the door and knocked. No one answered. (Orbitz listed last check in as 10:00). We knocked several times, called a number on the door and received the same Verizon message. We called Orbitz. They tried all numbers they had, but got the same message. Finally after about an hour we debated just sleeping in the car, but were able to book another hotel and left. Next day Orbitz let us know the hotel manager "would allow us to stay the second night, but there would be no refund for the first night because we didn't show even though the manager had waited past midnight." Orbitz agreed, we had call them from the hotel at 10:10 asking what to do since no one was there. So we called, and got through to the manager. She claimed to have waited for us until 11:30 and said we could stay that night but once again no refund for the first night. We told her that was not true because we were there along with a car and van from 9:57 to 11:00 and no one answered the door or the phone. Things got heated after that and we told her to just cancel that nights stay. She responded "That was fine with her, she had already been paid, so it didn't matter." Check in changed to 8:00, but that won't fix poor management.

Nice hotel, good staff. Parking is convenient; just sad that on Mondays the bar and restaurant are closed.

Convenient location for business and station, very friendly staff!

Nice, clean and comfortable and very quiet.

Run down and tired, not even open on a Monday. And far too expensive!

I stayed in the little house behind the main hotel building. It was clean, quiet, and cozy, and the staff was friendly, attentive, and caring. My door warped a little during my stay, presumably due to the summer heat, and when I could no longer close it due to the warping, the staff was quick to have it repaired. The hotel is near the Livingston South train station, making it easy and convenient to travel to Edinburgh and Glasgow.

This hotel was really disappointing, there was a very limited breakfast, they didn't service the room until I asked, but more importantly the hotel is closed on a Monday! It may be suited to holiday makers, but NOT for business people.