Increíble! Lucho de recepción es top!

la habitacion fue comoda y servicio agradable

If you’re looking for a hotel with a perfect location and a team that genuinely cares about making your stay special, this is the place to book. Huge thanks to the amazing staff for their kindness, professionalism, and outstanding hospitality. We had a wonderful experience from start to finish

Excelente acomodação, terraço lindo com piscina e café da manhã delicioso.

……

Everything was perfect

Friendly and helpful staff，great location Close to Old Town and Getsmani. Great experience.

I had a great stay at GHL Arsenal Hotel. The staff was absolutely wonderful—very friendly, attentive, and always willing to help. They made sure my needs were met and were very responsive whenever I needed assistance. The housekeeping staff deserves a special mention—they were amazing! They were always kind, helpful, and did an excellent job. Wish I remembered names to give them a shout out! The location was one of the best parts of this hotel. It was perfectly situated between the Walled City, Getsemaní, and the center of town, making it easy to walk to many of Cartagena’s main attractions. For Bocagrande, I would recommend taking a taxi/uber; I used Uber. The room was comfortable and had everything I needed, including a safe. I never figured out how to use the TV, but I also didn’t ask for assistance because I knew I would barely be in the room. The breakfast was okay, but I personally would not pay extra for it again. The selection was decent, but it was not what I was expecting. Overall, I would stay here again and would recommend it to others, especially travelers who plan to spend their days exploring Cartagena. This is not a resort-style hotel, but it is an excellent choice if you want a comfortable place with a fantastic location, great service, and easy access to everything the city has to offer.

Great location and a Super friendly staff.

My room had a distinct smell that wasn't so pleasant. The elevator was not working on a few occasions. However, the staff was great and food was delicious.

O ponto alto da minha estadia foi a gentileza e cuidado da equipe do Hotel, recomendo a todos.

Good location and excellent staff. They need to do a better job cleaning the rooms and providing the hygiene supplies. The kitchen manager, Pimpoyo (sorry I Fort got his unique name), was excellent!! Thank you for his professionalism and outstanding service.

Muy bien ubicado ,el personal super atentos Muy limpio todo y el desayuno excelente

This is a fabulous hotel. 5 out of 5. Rooftop pool and bar a real highlight.

Hotel muito bonito, quarto amplo, moderno, bonito e cheiroso. Fomos muito bem atendidos por todos os funcionários desde a recepção, no restaurante e no bar da piscina. Fica muito próximo da saída dos passeios de lancha e da entrada da cidade amuralhada, fizemos tudo a pé. Ficamos muito satisfeitos. Voltaria e indico.

Overall. Good experience. Staff very friendly and helpful. Thank you.

the property is clean, beautiful & the breakfast amazing!! from the minute you walk in they are ready to help you with your luggage & offer you & cold exquisite drink- Luis was such a nice guy helping us every time we walked out or in- thank you so much for all your kindness- we will be back

Location is great! Staff was great!! I really recommend this hotel.

Staff and hotel was amazing!

Excelente relación costo / beneficio. Muy buen piscina. El desayuno se puede mejorar un poco.