Great stay

Muy buena atención La Señorita Aga en recepción muy ejecutiva y amable

Anna at reception was quite defensive and lacked customer service skills and communication skills, telling me that my concerns were not something she could do anything about since she just works in reception! I told her that she is the representative of the hotel and should therefore relay my concerns to the management. The entire layout of the hotel is bizarre, inconvenient, and unsafe, particularly for older guests, of which there are many. In fact, I would say the majority of the guests are 60 or 65+. The reception area is like a small island surrounded by steps, which is absolutely ridiculous and should not be allowed in this day and age. On my floor (2nd floor), there was a whole corridor of rooms at one end that are only accessible by going up/down seven steps and no other way for those guests to reach their room or get to the elevator! This may also be the case on other floors and simply should not be allowed for reasons of accessibility. I found an elderly lady struggling to bring her big heavy suitcase down those steps to get to the elevator so helped her, but the design of the hotel is absolutely unacceptable. Furthermore, in my room, the phone was not working and then I found that it was not even plugged in and no one had checked this. A technician came to fix it and also to raise a large and heavy ceramic lamp that was hanging directly over the phone and which hit me on the head! The sink is in the room, instead of in the bathroom, which is also ridiculous.

Beautiful location and very friendly staff Massive shout out for AGA who was on reception , she was friendly and very welcoming I had a swim up room and it was really nice and comfortable

Sengene er virkelig dårlige og slidte man mærker tydeligt hvordan de falde sammen når man ligger i dem

Jag vill lyfta fram den fantastiska personalen som båda var snabba och hjälpsamma. Från att jag hade en toalettdörr som krånglade (fixade de direkt) till att ge tips om utflyktsmål och restauranger. Sängarna är sköna och frukostbuffén är bra. Mysig takterrass! Att de inte får full pott beror på att det är lyhört, något slitet och att det glutenfria utbudet är minimalt. Ta med eget glutenfritt bröd!

Hotellet låg fint vid stranden. Tyvärr fick vi rum mot bakgatan, så utsikten var inte så rolig. Då det var lågsäsong, var poolen inte uppvärmd, så inget badande. Rummen var helt ok, rymliga och välstädade. God frukost, med stor variation. Dock var utbudet av glutenfritt bröd inte så tilltalande.

Location great

Short 2 night stay. Very nice

Parfait !

Toppenboende nära stranden, riklig frukost, välstädat och bra läge i Palma Nova.

Excellent hotel! Everything was good!

Great , spacious rooms with a thoughtful design, the beach in front of it is one of the best and parking was no hassle

I loved this hotel! Super friendly and helpful staff from start to finish. We booked a room with a pool connected to the back patio and it was amazing. Highly recommend. The area was convenient and walkable and it was great having the beach right across the street. Free parking and buffet breakfast were a nice added touch. The employees at the attached restaurant/bar were welcoming and fun. I would stay here again.

Einwandfrei gutes Hotel. Gerne wieder.

Great location right in the heart of all the nice beaches and restaurants. Excellent service standards and would recommend this hotel to solo travellers and adult couples

Excellent quality hotel - staff could not be more accommodating, polite and helpful - a good stay!

I stayed in this hotel as part of my tennis package, and booked additional time after too. A lovely smaller hotel and very well positioned in Palma Nova. I would certainly book this hotel again.

Despite some things that went wrong - flooding bathroom / windy and loud at night - the service made up for all of it. Really amazing service - the two gentleman that work at night were fantastic. Helped us with everything. Had a wonderful breakfast for us at 4:30am. The lady at the counter when we arrived was also lovely. We were frustrated due to the car rental shenanigans and the welcome drink was just what we needed. We wouldn’t stay in that area again unless we were doing a tennis class.

Personalen var underbar!