Rooms are smaller than they look on the internet. Had to check out as the room was small.. paid fully while checking in. While checking out they told me to pay for one night and the the full amount paid earlier will be refunded. Still waiting for the refund!! Working with the staff on the refund

Great hotel with even better staff who are always ready to help and serve. Was a good surprise to see the service levels .

All was well taken care of

Bathroom was not well maintained.

I was on a business trip, very comfortable stay, my room was spotless, with fresh linens and housekeeping was very attentive. The staff was friendly, helpful, and always accommodating. The breakfast at the Tea Lounge is excellent, with a generous and varied buffet featuring South Indian, North Indian, and continental options. The location was very convenient, situated in Goregaon West close to several corporate and IT hubs, making commuting easy and efficient.

Breakfast buffet was ok. Dinner buffet was poor. Bathroom - shower area drain was clogged so water accumulated while showering. Shower itself was poor - if you wanted hot water you had to sacrifice water pressure. Staff was polite and responsive. Room was comfortable. Would have been useful if electrical outlets supported western style plugs as well.

It was overall a good trip, only morning room service spoilt the mood by his service....

Well maintained property. Friendly and polite staff . Special mention of Mr Prakash , housekeeper in charge and his team, restaurant servers, front desk staff

Mr Prakash Executive Housekeeper and his entire team including the front desk team and the restaurant servers were extremely helpful. I would recommend strongly this property for a comfortable stay; added advantage is that it near to the airport

Prompt and courteous service with smile.

It was a very good experience. The staff is very friendly and the hotel is well maintained. The staff accommodated all our requests with a smile.

Not so great experience. The hotel is converted from an apartment building. Doesnt feels like a hotel. Cleanliness issues as well. No Gym, No Business Center.

I never stayed in any hotel like this. This is worst experience ever I had. They don’t even have enough pillows. Tv is broken. Remote is not working. WiFi is not working. How can all the items are faulty. This is one start hotel

Good clean and tidy room and ambience

This was our second time at Residency Sarovar Portico Mumbai. It’s a great and clean property but what stands out is the staff friendliness, co-operation and their willingness to go beyond for you. Our breakfast was arranged at 6:30 am as we had to leave early for the two days.

In my opinion the hotel is overpriced. Rooms are small. The rooms did not carry a dental kit ( Tooth paste + Brush)

Hotel rooms were good and were clean. Limited dining options in the hotel

Bad housekeeping . Room was not cleaned after reminders . Front desk staff was not cooperative .

Wonderful stay

Please give the upgrades to business travelers, so they can come back to stay again with you