Lucky to have an upgrade to a junior suite which was amazing - thank you! Breakfast was delicious too!

Extremely friendly staff. Our room was exceptional. The hotel is beautiful and we will definitely be back.

The hotel is tired and halls and bedroom doors could do with a paint job. The bed was comfortable. Good location.

Beautiful hotel in a great location. Staff were extremely friendly and accommodating. Room was beautiful with the most comfortable bed ever!

Better than I expected, the room was huge , very clean and the staff were great 100% stay again

What a great welcome! Lovely lady on reception who was very chatty, very professional, and a pleasure to talk to

Attentive and helpful staff

The room was pretty and the bed was really comfortable. Unfortunately I was woken up at 1.30 am and then another 4 times by the towel rail in the bathroom sounding like a jackhammer in the next from. Very scary and an awful experience.

Amenities and bed is very comfy

Great hotel, really friendly staff. My room was great and it's one of the most comfortable beds I've slept in!

Great room and staff

Breakfast was good. The room was very nice and comfortable. I really like the rooms having babes and not numbers along with traditional theme.

The leg on the bath was broken, the restaurant was understaffed and the breakfast was cold by the time it got to us

Comfort and friendly staff

Room standard poor. Portable heaters, radiator not working. Cracked sink. Lack of lighting. Tv not working. Corridors very shabby. Very disappointing as this used to be a fabulous hotel. However the staff are very pleasant.

Really clean and spacious room. Lovely bath, shower and bed.

Great location, comfy bed, however the room was very noisy (corridor noise). Also construction work is ongoing- nice drink token left to recognise this. One issue is the lobby, the entrance doors are very hard to open by yourself with bags as you are on the stairs. But overall good stay.

It’s beautiful building, rooms are nice but few issues: - radiator in bedroom doesn’t work so had a portable one - poor lighting in bedroom, only one spotlight in the room, bathroom lighting very bright - radiator in bathroom is really loud when switched on - window had a gap, not sealed so a slight breeze would come in - on arrival no info was shared on breakfast or complimentary drinks - room names are different and quirky but logistically annoying, had to do a full loop when on my floor trying to find my room, receptionist could have informed left or right for my room..!!! Not sure I’d stay again but it is beautiful building.

Expected more of a Hotel du Vin based on stays at other ones. Seemed like they needed more staff and the hotel looked a bit tired. Lucky we got to breakfast before the rush and they ran out of juice and had a massive queue at the coffee machine. The cooked breakfast was nice, the bed was big and comfy and the towels were big. Will probably look for somewhere else next time.

We stayed in an absolutely beautiful junior suite, with an exquisite bathroom, shower and toiletries. Staff were welcoming and courteous. We had drinks in the smart but still cosy and comfortable Bubble Bar and breakfast the following morning was served in the lovely restaurant and was delicious. As expected, an excellent hotel.