I booked a room online,when I reached there one of thier receptionist asked to pay 50£ as a security deposit,she said when I will leave I can get in which method I'll pay I'll get refund,I paid by card,but this is 4th day I didn't got my refund.not good

Unfortunately the room and especially the bathroom was extremely dirty. There was very strong smell coming from the shower drain and it was blocked. From the window was very strong smell of weed and we couldn’t even open de window, actually even the room itself was smelling cigarette.

Not recommend

Got back pain due to hard mattress Not recommended

Bed against the wall, unnecessary cabinet in the way of the sliding bathroom door. Quite small room but only one night. Receptionist was welcoming and helpful.

Very basic ,one plug socket in room ,tea and coffee available but no milk or spoon ,sliding barn door for toilet ,no handle and not closing properly ,bed very firm

Arriving to an arrogant receptionist who even can’t speak English properly in UK and demanding security deposit in cash ending with terrible manager response and response while checking out. They allow marriages in their small bar area and I believe the hotel was just a 7-9 bedroom property with terrible odour, fuse lights and unprofessional staff however they mentioned outside that new management has take over. I would recommend to edit those remarks to goons has takeover.

I wasn’t able to stay here. I arrived to be met by a very rude and unfriendly person who told me the system was down and she couldn’t find my booking and that hotels.com would refund me. This was close to midnight and I was made to drive 3 hours back to Manchester. AVOID AT ALL COSTS.

Charged me for a deposit, then on checkout, proceeded to charge me again for another deposit of the same value instead of refunding me. Waited 2 hours to sort, was then told that it has been refunded, just to find out that the original deposit hold had been taken away, the extra deposit total still stood?! Seemed like an absolute scam. Would’ve recommended this place if it wasn’t for the deposit saga. Unreal

The room was tiny. The towels we were given were dirty. The door got stuck the next morning and it had to be broken down for us to get out of the room. The staff is not bilingual. They do not speak English, which would be fine except it means that they don’t understand how to work the pin pad to reverse the 50£ deposit we had to give when we arrived. The bed was extremely uncomfortable.

Wifi didn’t work and signal strength poor indoors. Bed was rock solid mattress and room was tiny. Get what you pay for!

Basic but nice

Awful small room, terrible mattress..would never stay there again.

I booked a "Large Family Ensuite" with 1 Queen Bed and 2 Single Beds for my cousin's family (2 adults and two kids) for 1 night on 31st May 2025, as this is close to my home. After checking in the front desk attendant lady showed us a very small double bed room with hardly any space on the sides, and said this is the only room available right now and there is extra £40 charge if you want the room that was booked. We showed the booking confirmation and after conversation with the manager they gave us the room we had booked. After all the argument and rudeness from the staff, they gave us a room with stinking toilet and no shower gel and towels. So disappointed with experience with this visit. It did not worth the money and time we paid for.

Good location for Heathrow Airport

This is good hotel there are lot of facilities available and also clean room with good communication

Everything is good

Easy parkig but the place was noisy

Only positive the staff were nice. Beds awfully hard - like not just to taste hard but hard like on a board hard. No light in the bathroom. Safe at head hight so you bang your head on it all the time. Not to clean. Holes in the laminate flooring. Beds crammed in and a wardrobe in a truly stupid position across the window. Honestly it was poor - we won’t return.

Quaint, but not super clean. The showers weren’t super functional and had moldy edges. The flooring wasn’t laid properly, so there were gaps between the laminate panels.