チェックインとチェックアウトの際のフロントスタッフの対応が冷たかった。予約の前日か当日のメール案内が全くなかった。

To be fair, it's a great hotel. I especially enjoyed the massage chair they equiped. The only little disappointment I got is I was told the room was upgraded but wasn't able to find any difference.

Central and high quality amenities.

One of the best hotels in Wuhan, great facility and service. East lake view from room window is amazing. Highly recommended.

They have massage machine in the room！！！！ Close to the lake and provincal museum. Metro down the stair.

너무 훌륭한 6성급 호텔잌다 다른 최고급 호텔과 비교해도 전혀 손색이 없음. 화려하고 편안하며 고급짐.

Very convenient location and many dining choices.

喝醉酒，倒在电梯间里，是服务生把我用轮椅送回房间的。

The room is all full of golden stuff but too shining to make you feel comfortable. The massage chair is very unique and helped me relax my muscles. I kind of wish all the hotel rooms provide that facility. The breakfast in the cafeteria was mediocre and food in the restaurant was above average. There are not many good dining places downstairs unless you take a taxi. Neither the front desk nor the concierge could give clear information about how to find the underpass, which was really close but hidden when we found out incidentally by ourselves. They could easily take us down there in a minute but they chose not to. Not good service. Something I learned from staying at this hotel： the extravagant affluent designs and settings does not really guarantee a quality service.

Not worth the money, food is average, lobby decoration is strange, don’t waste your money to stay in this hotel

Definitely the most opulent hotel I’ve stayed at, though there are definitely some signs of wear. Service was great and the location is quite well placed, with a lot of things to do in the area. Would stay again -

This hotel is 7 stars , the best if the best . Amazing location, beautiful rooms , beautiful lobby , instant service . I would say

Perfect stay! Close to commercial street and attractions! Had a good time here in Wuhan!

One of the best and newest luxury five-star hotel in Wuhan. Great facility, location and services. Lots of store and restaurants are nearby, including the Hanshow, the largest indoor water show in Asia.

Loved the massage chair in the living room. Right next to the Han Theatre.

感谢贵酒店的人性化服务，得知我女儿的生日，宾客关系主任Ann和Zoe给我们送来了蛋糕，非常感谢她们的服务，很贴心很热情，我特别的开心，女儿也特别开心。

영어를 하실 수 있는 분이 따로 계셔서 편의를 되게 많이 봐주세요! 매우 편했습니다! 완전 깨끗하구요!

Like property decoration. Didn’t like the work outside the hotel

The hotel stay was very comfortable, and the staff were all pretty nice and very helpful, the only thing was there were constructions outside of the hotel.

到瑞华酒店有礼宾在门口为我开车门帮我拿行李，前台的同事办理入住也很理想，准备退房时在电梯间看到了瑞华天使Lydia在向我问好，笑容自信大方，我要去前台拿停车券，她主动帮我照看了行李，非常热心友好，我问她武汉有哪些好玩的地方，她也都帮我解答，不是特别清楚的地方还专门去问询同事只为给我完美的答案！服务真的很尽职尽责！