If it were not for the bed bugs on the pillow case we would have looked past the cigarette burn holes in the comforters and stains on the sheets. It was “ok” as far as cleanliness goes considering what you’re paying. Im not sure how to describe the smell, but it was strong, of maybe a cleaning solution or bug spray, not sure. Staff was friendly enough but gave a slight attitude when we showed them the video of the bed bugs. They asked if we wanted another room, but obviously we weren’t taking any chances of getting bitten by bed bugs or our belongings infested. We left immediately and went elsewhere. Even though it says nonrefundable I’m hoping a refund is issued for this unfortunate inconvenience.