Penilaian & Ulasan Keseluruhan Holiday Inn Express & Suites ATASCOCITA - HUMBLE - KINGWOOD by IHG, an IHG Hotel

The bed was horrible everything else was wonderful

The staff was extremely helpful and very friendly. Breakfast nook was well laid out. As I expressed to the desk manager was that they need to replace smelly carpet and air conditioning system that made the room have a mold smell.

Stayed here for one night . The property is clean and kept well, only negative is we got a room (on the third floor) on the side of the Main Street and you could hear trucks all night . Other than the annoying noise which I’m aware they cannot control , our stay was great .

Clean hotel

Overall it was a good stay. Only reason why I give it 4 stars is because the first night, the room next to us was making noise until 2am

What I liked was that staff were super nice and that it was clean and comfortable to sleep in. I just don't like why we have to give a big deposit. I think my bank hasnt given the deposit back, but otherwise, they been good.

Wonderful day. However, if you caveats in regard to the morning breakfast. Jelly and honey we’re not in individual packets, but in “ ketchup plastic containers” that did not dispense easily and we’re sticky. Also, thermal container with half-and-half with in the refrigerator on the opposite side of where the coffee station was located. This morning, the half-and-half curdled had to be poured into my cup of hot coffee.

Great team

Overall is good. Front desk Lemone, Courtney and mgr Juliet are helpful. Every time AC cools down the machine wakes me up at night. Carpet still has musky smell. But they do have great pillows. Breakfast staffs and housekeepings staffs are always attentive.

Great

Front desk staffs Lemond , Courtney mgr Juliet are very helpful . The housekeep staffs Maria and maintenance guy make my stay easy. Thank you.

Older property and upkeep good.

The couch bed in the room is super old and the mattress is bony. You can feel the metal spring inside. The mgr changed out the mattress of the couch bed it's better now but still not as good as the normal bed. AC unit inside the room is noisy. You can hear it every time it starts to cool. I don't see any CCTV camera for the back parking behind the property. Breakfast need to change up a bit. Feels like everyday is almost the same.

This was our first stay with this hotel. It was a great stay! It’s very clean and comfortable. Everyone was so friendly and helpful. We even left a couple of dresses hanging in the closet, realized it several hours later, but they were super sweet to hold them until someone could pick them up.

Friendly and helpful staff.

Double charged for 1 night of hotel stay

Great staff quite place but there was construction in area and linda made it a pain

Very clean and comfortable. They had Dove body wash and lotion available in the room.

Clean hotel, nice staff.

Andrea was extremely professional and awesome. Keep up the great work guys!!