I booked a family room at this hotel as we required additional space while traveling with a toddler. Upon arrival and check-in, we found the room extremely small despite containing three beds (one double and two singles). Once our luggage was inside, there was very little room to move. The room was also hot and stuffy, and when attempting to open the window, we discovered it was broken and difficult to close without risking further damage. In addition, the bedroom door was also broken and could not be closed at all, despite several attempts.
I approached reception to request a different room. At first, I was informed that no family rooms were available, and then offered one at an additional cost. I explained that the condition of the room was not acceptable and that these issues were not our responsibility. We were subsequently provided with another family room; however, its condition was also unsatisfactory. The room was dusty, the floors had not been cleaned properly, and there were visible sticky patches. Although the beds and towels were clean, the shower curtain was heavily discolored, stained at the bottom, and missing several hooks, leaving part of it hanging loose. Furthermore, the sink drain was blocked, and the water took over an hour to empty after use.
Overall, the level of cleanliness and maintenance was extremely poor, and regrettably, I have not encountered such conditions in a hotel for a very long time.
