Clean beautiful rooms. Extremely helpful concierge and staff. Beautiful views and cool bar/restaurant

It was beautiful hotel. It does not have AC so got really hot in room. They provided a fan. We tried the restaurant it was good. Service is not the best but views are amazing. I loved it, it’s away from the noise but area is not as nice on the other side of the hotel.

Great place to stay

It was wonderful

The property is beautiful and it is fun to ride the funicular up and down to get there. The hotel is close to everything so it is a great location. Our issue was with the room. I know it’s an old building and perhaps little can be done, but our tiny room consisted of a bed up a rickety, noisy stair case and a bathroom which was literally the entryway of our room on the first level. All of that could work if the other space had a nice cozy feel but there were only two chairs in our room, like dining room chairs, so no comfortable place to rest after a long day out walking. And the chairs were separated, one upstairs and one down so you can’t sit with your spouse. For the most expensive place we stayed in for our weeks in Europe, it was a disappointment.

Beautiful location and very helpful staff!

Best views of Lucerne from the hotel. Centrally located within walking distance to most of city center attractions, restaurants and shopping. Funicular on the premises made it even more convenient to access the city. Prefect place to view and enjoy Lake Luzern.

Nice experience, beautiful hotel with amazing views of the city. An elegant castle with great facilities and the personnel are 150% committed with the guests!!

Original room provided was below expectations but we were then moved to an acceptable room. Very disappointed that for a four night stay a bottle of water was only provided on first day! For the amount we were paying it isn't much to expect.

Clean room and very helpfull staff

Best hotel in the town with great view and services. Excellent restaurant for dinner.

Your hotel was one of the best we have ever stayed Staff exceptional and food at the restaurant incredible Thank you for a delightful stay hope to be back soon George

O quarto era tão pequeno que parecia Ibis, isso que paguei por quarto superior, foi somente a vista! Deveriam avisar q tamanho não cabia nem uma mala do lado da cama! Demais amenidades e café muito bom! Atendimento também!

It’s such an experience at this beautiful setting! Highly recommend!

Great location. Wonderful view of Lucerne.

Such an awesome place to stay. We loved it there.

This hotel-chateaux is in a perfect location. The view from its restaurants and bar are the best in Luzern!

The property was great and staff very helpful. The views were spectacular.

Stay was okay, arrived on at Tuesday but the restaurant closes during the week. There are restaurants in the old town. Returned at 9pm and the bar closed.

Smukt sted