Penilaian & Ulasan Keseluruhan Inturotel Cala Esmeralda Beach Hotel & Spa - Adults Only

Dear Director of the Inturotel Group, I am writing to express my deep disappointment regarding the experience my partner and I had during our recent stay at your hotel in Mallorca. We booked a junior suite with a swim-up private pool, expecting this feature to enhance our experience. Unfortunately, when we attempted to use the pool, we found it to be freezing cold and completely unusable. This was extremely disheartening, especially given that none of the outdoor pools at the hotel were heated, rendering them equally unusable during our stay. At no point during the booking process were we informed that the pools were unheated. This lack of transparency significantly affected our ability to enjoy what we had hoped would be a key element of our stay. We feel that we were misled about the room’s amenities, as we had every expectation that the pool would be comfortable and functional. We initially raised our concerns with the hotel manager, hoping for a reasonable solution. However, we were extremely disappointed with the response we received. The refusal to offer any form of part refund for a clear shortfall in the quality of our stay only added to our frustrations. We are deeply upset by how this situation has been handled. If this is still unresolved then we will be left with no other option but to put through a credit chargeback claim via the bank.

Clean friendly good location

Excellent hôtel , le personnel est adorable et toujours la , tout est propre tt le temps , les buffets au restaurant sont délicieux et énormément de choix , différents thèmes , 20/20 pour cette partie Dommage qu en octobre le bar côté plage ferme a 18h Manque des bornes de recharge pour véhicules électriques Sinon très bonne expérience , je recommande vivement

Did not like the buffet meals -queues and food quality

Great property professional workers always happy to help

We had a fantastic stay at this property. Its just a shame that its hard to catch a sunbed by the sea pool because some guests still feel entitled to occupy these with their towels. I d also prefer it if the pools weren't closed at 6pm but later. Hotel, Rooms, Hotel grounds, Restaurant and pools are great. Staff is very friendly and helpful.

Schöne gepflegte Hotelanlage, guter 4-Sterne Standard, gute Auswahl und Qualität am Buffet. Zimmer sind sauber, alles ist in einem gutrn Zustand. Klagen auf hohem Niveau; Kaffeemaschinen sind sehr langsam, dies führt beim Breakfast zu längeren Wartezeiten.

Wir waren zum 3ten Mal da, und es war wie immer alles TOP. Super freundliches Personal. Toll war auch, dass es 1x in der Woche ein komplett vegetarisches Buffet gibt :)

Great for a relaxed time on the beach during the day and a great choice of cuisines for dinner.

The hotel has a lovely relaxing vibe, like a Scandinavian spa. Rooms are modern and very clean, we loved waking up to the sound of the sea. A couple of small points but honestly not a problem…1. TV not easy to use. 2. Towel rack is underneath the balcony wall so hard to dry towels etc especially in October. If the hotel do not like towels over the balcony you may wish to consider a better positioned rail or rotate towels more in cooler months. Great location just outside main town so we enjoyed the walk in each evening. Beach club was lovely. Breakfast options were great. Staff very helpful and happy.

All facilities, great staff many nearby restaurants and a nice beach for swimming. A great place to chill out.

Super sauberes Hotel mit tollem aufmerksamen Personal! Leckeres Essen und direkt an der Bucht. Ein Traum für jeden, der Erholung sucht!

Beautiful hotel for adults on a P beautiful Cala would highly recommend and stay again.

Fräscht hotell med bra läge.

What a beautiful hotel with beautiful facilities, decor, staff, in a beautiful spot. I would definitely come back and have recommended it to all of my friends and family. The food was particularly delicious and the chefs were always so friendly and helpful.

Lugar maravilhoso, excelente atendimento! Comida do jantar muito boa, só não gostamos de um dia que o jantar foi totalmente vegetariano, acho que podiam diminuir as opções com carne, mas manter! A aula de yoga que acontece de segunda a sexta, muito boa! Deveriam oferecer toalha excepcionalmente para a aula, pois as toalhas de praia só podem ser trocadas de segunda, quarta e sexta.

Superb hotel which delivers in spades on experience. The staff are a credit to the hotel always pleasant, available and helpful. The interior is beautifully maintained, cleaned and is just the laid back Majorcan style we love. Yes, you have to queue for 30 mins to gain access and get you bed overlooking Cala Esmeralda for the day... fairest way and nobody has yet been disappointed. Never mind the naysayers, we're booked again.

very calm and beautiful view

Right next to the Cala with easy access!

Excelente hotel, hermoso, la Cala Esmeralda cruzando la calle, además tienen un bar de playa ahí mismo espectacular. Excelente desayuno. Las mejores habitaciones son las que tienen vista a la cala.