Room looks nothing like the website. Window wouldn’t close. Room either boiling hot or freezing cold… bed uncomfortable with a lean so severe it almost tipped me out. Really poor water pressure in the shower… Taps etc falling apart.

Lovely location. Staff were very helpful. Rooms are a little tired but they are perfectly acceptable as they are clean and comfortable. Breakfast choices are great. They are more than happy to accommodate any needs. We had a planned power cut when there and the staff were very well prepared. They gave us a powerbank, pre charged lights for our room and put heating on to ensure the rooms were warm before it went off. Couldn’t have asked for better customer service. Would definitely stay here again.

upper floor of a pub, but not too noisy, room is big, a bit worn down, a lot of black mold in the bathroom, breakfast is from 9 to 10, but they accommodated my request for having it at 8/8.30

Lovely, helpful people! The beds were so comfortable with amazing soft sheets. Breakfast was very hearty that one didnt ned lunch. It is above a pub but you couldnt hear the noise below. Karaoke night was so much fun. Very close to everything without being in the center. 10min walk to the train station. 2 min to york minister, the wall and hop on hop off buses. Highly recommend!

Really well located on the doorstep of the city. Had a very friendly welcome and staff were accommodating & helpful throughout. The site said it was LGBTQ friendly and it really was as a LGBT couple celebrating a wedding anniversary we felt very comfortable here. Breakfast was really nice & a decent size. The room was a good size, clean and had a nice view of the art gallery. Evening entertainment was lively & enjoyable. Will be staying here again when we next visit York.

Friendly staff , nice room comfortable

The staff were amazing! Even though the building was old, I didn't mind as it felt authentic and provided a nice town experience. Everything was great, and the staff were very polite. The breakfast was excellent, and there was a fantastic live music experience!

The rooms are above a pub, in a convenient location. They are alongside the York art gallery and a very short walk to the Minster. There are a number of pubs and restaurants within a short walk as you would expect. The White Horse is only around 10 minutes walk from the station on well lit busy streets. I arrived at the hotel about an hour before official check-in time, but the staff were very friendly and managed to get my room ready early while I settled down with an excellent pint (good choice of beers and hand-pulls). Food was also available, but I didn't try any. However, if it is as the good as the breakfast next day, then there should not be any complaints. The room was at the top of a flight of stairs, so be careful if you have very heavy bags. However, although it was a little tired, it was very clean, large, comfortable and warm. There was no noticeable noise from the pub or the traffic. The tea and coffee tray was well stocked, and there was plenty of storage space in the stand alone wardrobe and a separate cupboard. Despite a gap in the window, the bathroom was very warm and there were no problems with the shower. There was even a bath! Breakfast next morning was excellent, with cereals to start and a choice of simple cooked breakfasts to follow. I chose the large, but despite cancelling the toast and baked beans, it still kept me going until the evening. I will consider staying again the next time that I am in York, as the experience was excellent value

Overall, a good stay, the property being within easy walking distance from the train station and the city centre. However, the mattress on the bed was probably quite old as it sank in the middle. We slept ok but it may not be too comfortable for heavy set people.

A nice break away for a few days in York. The hotel is very central right next to Bootham Bar. Room large, cleans and staff friendly and helpful. Breakfast was good and large portions. The only problem was no parking on site and having to park at a nearby carpark cost £34 per day !!

No lift.. 3 flights of stairs… restaurant /pub was closed due to change in tenant. Local parking was 38 pound per day! and extremely noisy outside until well after midnight and started again at 6 am due to traffic.

Excellent position, short walk to city centre. Staff were very good & breakfast was beautiful. Would stay again.

Very nice owners, nice room. I was too cold the first night but they fixed it for the rest of my stay. Maybe a bit expensive, all considered, but overall a positive experience

Close to everything

Comfortable, good breakfast, spacious bathroom, prompt and helpful customer service.

Basic room. No information in the room. Wi-Fi works but is only 15 Mbps. Staff very nice. Breakfast between 9 and 10am. Not bad for the city centre. We didn’t notice any adverse noise quite peaceful really.

Just returned home from a 2 nights stay at the white horse . Scott and his staff are very friendly and very helpful. I would definitely stay here again when visiting York . Thanks for a lovely stay .

Lovely friendly B&B stayed a few times and always made welcome. All staff Lovely and friendly and nothing is too much trouble. Great location short walk to Minster. Lots of bars and resturants near by. Would definitely recommend staying here in future

In great location handy to shops and pubs, lovely cosy rooms, breakfast excellant plenty of everything, good pub very friendly,Would recommend,👍

Great location. Attentive staff and good facilities.