地點讚，角落房間看河景與溫泉鄉景色優美。

Not accommodating whatsoever

今回、両親の結婚記念日のお祝いで宿泊しました。 スタッフの方からもお祝いのお言葉やお気遣いいただき、両親もとても喜んでいました。 部屋の雰囲気もとても良かったです。 ありがとうございました。 是非また皆で伺いたいと思いました。

車で来たので、駐車場欲しかったですが、それ以外はすごく綺麗で満足でした。ベッドも広くて、くっつけられるし、とにかく綺麗。また泊まりたい。

Great food and service; the rooms were clean, well-kept and spacious

La chambre 305 est un placard à balai, j’ai demander un lit double 2 lit simples pour un hôtel luxe pas de tv poussière entrer a la douche dangereuse Onsen froid. Ils ont pas honte de proposer des hôtel pourris

l'hotel è ben posizionato ed ha un ottimo onsen. andrebbe leggermente ammodernato ma nel complesso sono molto soddisfatto

温泉、料理ともに最高でした。また来たいです。

夕食・朝食を部屋でゆっくり食べられました。 他の客室の声も聞こえずゆっくり過ごせました（宿泊当日は満室と聞きましたが）。

The package included the dinner and breakfast (Kaiseki style), the foods are delicious and served very well. The front desk staff explains very detailed about the facilities.

父の喜寿のお祝いで宿泊させていただきました。 注文をお願いしたケーキは美味しく、ちゃんちゃんこセットも準備していてくれて父も喜んでくれました！ スタッフの方の対応も良かったです！ 良い記念になりました。

This Classic and traditional Japanese resort was wonderful! We decided to splurge and booked w half board- the breakfast and Dinner - all very traditional Japanese food, tasty and beautifully presented. We reserved the Japanese style room and enjoyed the comfortable futon. The Ofuro was empty when we went so we really enjoyed the ofuro - make sure to check out both the 6th floor and 2nd floor ofuro (M/F switch times). It was so close to the hakone yumoto station where it was convenient as the starting point for area sightseeing. For arrival, we took a bus from Okayama JR station for ¥480 which dropped us off half a block away from this Ryokan. Would recommend this Ryokan.

Nous avons passé une nuit dans cet hôtel. Le très gros plus a été son onsen, l'un des meilleurs que l'on ait eu au Japon avec vue sur les montagnes. Le diner et le petit-déjeuner était très bons et nous avons eu droit à une animation par des geishas. Ombres au tableau, notre salle de bain avait été mal nettoyée et nous étions proches des turbines de ventilation un peu bruyante.

The food was not to par and resulted in food poising. Please book elsewhere.

Unique experience! Staff were very friendly, but the facility was a bit dated and probably needed some work (especially for the cost of my accommodation).

방 상태가 너무 안좋았어요 천장은 벽지가 뜯어져있고 벽면은 곰팡이가 생겼는지 시커멓게 얼룩져있고 커텐걸이도 상태가 안좋았습니다.

位置非常方便，面對早川，櫻花季節酒店前即可欣賞到櫻花～酒店內設施齊全，入住時職員非常親切帶路介紹各個地方和設施，最喜歡面對河川的戶外足湯、大浴場和禮品店。我們的早晚餐都在房裡進行，有一位管家照顧，熟知酒店和餐飲食材，每餐細心介紹豐富食物，亦會非常友善和我們聊幾句。這次住宿非常放鬆，隨時可以享受溫泉，餐飲非常美味。謝謝管家的悉心照顧，我們很開心到河鹿莊住宿！希望將來可以買到河鹿莊特製的餐前酒，真的一試難忘！

Other than the onsen, the staff attitude and room set up was terrible. Amenities were not set up to the correct number of guests, even after requests were made correct amenities were not sent up to the room. The property charges over 30,000 yen, I expect better service and better attitude from the employees

整體溫泉旅館體驗是舒適的，欣賞食物高尚感覺，私人風呂水質及環境良好，迎賓食物及飲品有限時間內自由飲用，唯一不足就是食物份量較少，而且款式不多

The entrance into the building is nice and inviting. We checked in and were given two keys to the room, which are actual keys and not a card. Once we got to "our room" it was quickly discovered that there was an error in check in. Other people's belongings were still in the room and it was not the type of room we booked. Thankfully the people were not in the room and we called the front desk to let them know of the issue. They immediately came up and verified that they made a mistake and apologized profusely. They did fix the room issue and got us settled into the right room. They also gave us an apology gift for the mishap. The room had a great view of the river and the cherry blossoms. We had the half board, the food was pretty good but you do need to be open to maybe trying some new things as there are many traditional dishes that are served.