Penilaian & Ulasan Keseluruhan Holiday Inn Express & Suites HOUSTON NW - TOMBALL AREA by IHG, an IHG Hotel

Room smells musty and staff didn’t seem to care when I called to complain.

The clerk at check in was amazing. Wonderful customer service

The room was clean. Breakfast was good.

C

Excellent

Very clean and comfortable

We had booked with Comfort Inn at near Woodland but the hotel had no electricity. We had booked with Holiday in in Austin and liked the service. So with the previous experience with Holiday inn we booked the Holiday Inn in Tomball. We had an excellent time at the hotel. The receptionist was outstanding and we turned a disaster into a fantastic stay at the Holiday Inn in Tomball. I am traveling to San Antonio and I am going to stay at a Holiday Inn while we see the sites in San Antonio. Thank you Holiday Inn!!!

Nice room and amenities

We had a wonderful stay!

Everything was good

Overall it wasn’t too bad but our toilet wasn’t working properly and on the last night parking lot was almost full.

Comfortable

NO PROBLEMS FROM CHECK IN TO CHECK OUT

Clean, quiet, front desk was AMAZINGLY welcoming.

Clean hotel and comfy room. Employees were all kind and helpful.

Were only there for the night, Bed was comfy, the desk clerk was helpful. Breakfast was nice.

We spent November 23rd (our stay was Nov 22-24) out at a local event and did not return until late in the afternoon. We were very surprised that the room had not been made up since we had not left a "Do not disturb" sign or any other indication that we did not want the room serviced. When I asked the desk clerk on duty he told me it was their policy not to clean a room unless a guest specifies that they want their room serviced. I asked if this was a Holiday Inn policy that had recently been changed...since it was not a policy I was familiar with nor was this stated anywhere in the room or stated during the check-in process. I asked him to contact his manager and she replied to him (by email/text) with an apology that this was not communicated to us but that this was indeed their policy. Housekeeping was gone for the day and our only recourse was to get fresh towels and continue our stay in an unserviced room. I'm apalled that a property that participates with hotels.com and other booking services can feel it's OK to implement a policy that is not the norm and is not being communicated to guests. I would appreciate if hotels.com get clarification if this is truly an acceptable policy!

I have stayed here many times very clean and very accommodating ❤️

Check in was smooth and easy. Staff was friendly. Complimentary breakfast was good also.

The towels and wash cloths had hair in them. The shower and sink had hair also. It seemed that the room hadn’t been cleaned very well.