The staff were extremely friendly. Especially grateful for Emmanuel who was a major help throughout our stay.

Habitación amplia. Tuvimos un problema con AC, sin embargo lo resolvieron cambiándonos amablemente de habitación. Limpieza dentro de habitación muy buena, sin embargo en balcones y alberca con algunas fallas. Personal muy amable, poco capacitado.

Staff were great, our family of 3 had a great time. Really relaxing. the rooms are awesome. A good friend of mine said it best: "Cancun is just another US state" - its a shame that Tulum in general is so expensive. To come from Sydney and find that food and drink is basically the same price as back home is a bit disappointing. If we go to Mexico again it will have to be a not so touristy part.

Todo excelente, la habitación hermosa !! Mucho insecto por estar en plena naturaleza !!

Everything good

The food here was very overpriced for the mediocre quality, especially breakfast. The sargassum on the beach was creating an unpleasant odor. I understand that it is impossible to control nature however if there would have been minimal effort by staff a lot of it could have been cleaned up and the beach could have been enjoyable. The service received while at the beach was poor. In sum I don’t think I would stay here again.

We arrived at Tago around 1:30 and weren't sure where to park so we went to the lobby and asked. He told us to park next to the building which only has about 4 spots. Check in isn't until 3 but they were able to accommodate our earlier arrival time. When checking in there are pictures of a topless woman behind the desk which seems out of place. As soon as you leave the front desk area there's sand everywhere. It's a sandy path to your room. When we got to the room I noticed the picture of naked people above the toilet and that the 2 extra locks on the door didn't appear to work (not even the chain). There also isn't a do not disturb sign. We asked the front desk how to turn on the pool and he said he'd send a guy over. About an hour later my husband called to say we didn't want it turned on any longer because we didn't think it would take someone that long to begin with. For some reason he comes to our room with the pool guy, unlocks our door and just walks right in without knocking. The Ocean Front Suite is large however the furniture is beat up (the outdoor furniture is rusty), the glass doors don't seal very well so you can hear the music, dogs barking and road noise, the wifi is hit or miss and we had a scorpion on the curtain. We had 3 nights booked but only stayed 2. Wasn't expecting toddlers since Expedia says guests under 18 are not permitted at this adults only property and you couldn't even enjoy the beach because of the rotting sargassum stench.

So the room were spectacular. The service fantastic, the food was delicious an the cocktails out of sight. the only thing that was a surprise is that when we wanted the outdoor pool was not always available. Of course the pool took about an 1.5 hours to get heated, but when we requested to have it turned on, we were never alerted that they would not end up doing it. So after a beautiful romantic walk back from dinner the pool was cold..... A bit of a Debbie Downer since the pool is used in high lighting the property rooms. I would still stay there again, but would ask for them to contact us if they will not be heated after we asked. The beach club was more then comfortable. EVERYONE went beyond the usual for great service. Other then that, we had a magical time. Thank you Tago Tulum

Everything was amazing from the time I arrived until the time I left

We have an amazing experience, super recommend it, everything clean and the staff super kind, very good location

The hotel was fairly nice but the surroundings and smell from the beach was awful. The beach looked horrific because of the sludge and seamoss, which I assumed created the awful smell. There should be clear notifications posted on the hotel site regarding the beach area so that travelers are aware to ensure the stay is accommodating for them. You definitely could not enjoy the beach or the view

Great staff and accommodations.

Super nice property, staff was very friendly! Would definitely stay again! Note that the area on the beach strip is very expensive dinning and limited transportation options that don’t break the bank! Bike rentals are you best option but even on the beach front road you have to pay to park your bike for dinner.

Love the Location and the proximity to the beach. I had ocean front room. The bar at the front of the hotel needs some type of ventilations. It gets hot while sitting enjoying a drink.

Well… I was there 2 weeks and The staff A+. Helpful and sweet. The bed A+ in comfort D- sheets. Sweating all night, but that is partly due to them shutting the ac off in the middle of the night. You can turn it back on but that means I woke up every night after 3:30 literally soaked, wet bed sheets and all to turn it back on. So 💩 sleep. The beach was piled with seaweed, I could have gotten over that if maybe the pool had more privacy. At 1st glance you will be impressed but upon examination it was semi- dilapidated. Stains on the white curtains, buckling patio boards. Etc. which again I could have overlooked if not for the ac and lack of warm water. Daily cold showers really blow. The water was not even on when I 1 st arrived, that took a few hours and by then I missed the activity I was going to. Messed up my whole 1 st day. 🚕 are starting at 35 usd just to go anywhere at all. So rent a car or ya… oh and food takes forever and is mostly mid for the price but I only tried a couple things. Oh and this is petty but a man definitely designed this space. No bidet, no removable shower head and 💩 lighting for vanity. So ya in all, I feel catfished. This is not whatever stars it claims. I feel bad telling the truth bc staff was so nice but ya. For like 120 less a night I would have been like ok ya.

Great service from VERY FRIENDLY staff. Cleaning was ok, but not exceptional. Overall nice stay

El diseño arquitectónico del hotel es muy agradable. En particular, las habitaciones son placenteras, armónicas, espaciosas y bien logradas. Disfrute mucho la privacidad de la alberca privada y sus vistas. La atención del personal es cuidadosa y muy amable.

Todo cool

La habitaciones está

Great service and hotel