Great

De

O Hotel é bem localizado, a equipe é muito educada, mas a área da piscina é excelente inclusive a musica. Mas o hotel precisa de reparos e melhorias.

Staff was great, hotel was wonderful and food was very good

Equipe extremamente simpática e acolhedora. Quartos confortáveis. Área de lazer muito agradável. Tivemos um problema com a parte de eletricidade de um dos quartos, mas fomos prontamente atendidos pela recepção e profissional responsável pela manutenção. Optamos por não mudar de quarto pois iríamos embora no dia seguinte.

Super Service

Yes, excellent place, friendly staff, lovely location.

Great breakfast. Started at 6:30 a.m. Nice not to have to starve waiting for breakfast to be available.

Room smells wet, breakfast is good.

Tudo muito bom

Muy buen desayuno y habitaciones limpias y muy bonitas

El hotel está muy bonito, sus habitaciones limpias y amplias, el desayuno exquisito, sobretodo su panificación, el restaurante muy bueno, el personal muy bien, salvo la señorita de recepción. Todo lo demás excelente.

The hotel was in a beautiful location to access Iguazu Falls. Staying in the jungle was a unique experience. Services, cleanliness, and convienence were all great at Mercure. We did notice that condensation gather on our ceiling and caused drippage on the floor and bed, but this was a minor inconvenience.

Todo

Nice hotel

If I could give zero or negative stars I would. I booked two nights staying while visiting iguazu fall. The whole experience from beginning to end was terrible. When I checked it, it took the front desk 30 mins frantically going through computers records while I was trying to figure out what the problem but nobody even acknowledged that I was standing right in front of them asking questions. After finally checked in, I found that my room had a broke bed light that was flashing every 2 seconds the entire night even after I turned it off. The ac was so loud I felt like I was living right next to the airport runway. The WiFi was impossible to connect. I called front desk but they refused to send anyone to come take a look. I didn’t sleep the whole night, the room was so humid, all the bedding was damp. The next day I went to front desk asking if I could change a room and was told they were fully booked, then I asked if they could send someone to fix the ac and light, they were annoyed and said it was fixed already. I went back to my room at night and the light was fixed but the ac was even louder with weird noise every 5 mins, the whole room smelled like toilet. I had to put my headset in the whole night an try not to breath hard. Needless to say, another restless night. The facility itself is outdated and lack of maintenance, the staffs were rude and unhelpful. For the price range I was sure hoping for a better experience. Please for your own sake, don’t come here.

Very good gotel

tudo ótimo

We loved the ambience, it was peaceful, staff was friendly and ready to help. Room was clean. I would go back.

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