Hospitality is not a valued virtue at the Dean.
We specifically booked it as parking was accessible, only it was not by the hotel. We paid for the parking, as we were not told it was deductable
A folder happily tells you that umbrellas are in the reception as you would expect in a four star hotel, but they are not.
None of these issues would be issues if they were explained properly, or even tried solved by the staff, as an act of hospitality.