EMERSON
dengan Anak
6.0
/10
Diulas 15 minggu yang lalu
Expedia Group verified review
We have been visiting this hotel for several years, and unfortunately we noticed a significant decline in quality this time.
The hotel is clearly cutting back on maintenance. The area around the pool looks worn out, with several damaged and faded awnings that need urgent replacement. The rooms also show clear signs of neglect — walls and furniture are starting to look tired and outdated.
The bathroom towels were of very poor quality: thin, rough, and not what you would expect from this hotel. In the restaurant, the service left a lot to be desired — slow, inattentive, and lacking the friendliness we experienced in previous visits.
It’s a shame because in past years this was one of our favorite places. The drop in standards this time was very noticeable. We hope the management invests again in maintenance and staff training to bring back the quality this hotel once had.
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