Room was clean & well stocked with amenities, staff was very friendly & helpful. It was a quick decision to stay in Penticton for the night & we are happy we picked the Best Western, it suited our needs, travelling with a pet, perfectly.

The staff were very pleasant and helpful. The outdoor pool was heated and clean. The atmosphere was good and the age of the property gave the hotel some character and charm. Definitely a good place for family’s!

Room was pleasant and bright. Hotel in a great location. Nice to have breakfast on site

Generally a fine property. In room amenities were sparse(cream and sugar or coffeelots of towels and pool amenities. Jets in hot tub are permanently closed of.

We had a really nice stay! Very nice courtyard with lawn furniture and beautifully manicured! We wish we could have stayed longer!

The breakfast was usually a high-lite of staying here. However, not that it was bad , but it was better in the past. Western Omelletes were lets say, dry and tasteless. The protein servings of ham and sausages was very commercially, bland. Coffee was great as were the waffles and fruit compote

Nice place

The room smelled like mold. The breakfast area was understaffed and the only lady working there was rude to guests.

Kids loved the pool and yard area. Mattresses were very comfortable. There was a strange smell in the two rooms we had. Musty , and not very fresh. We just left the fans on and enjoyed the rest of our time there.

I had a great stay here solo for business. If you have a family with kids it has a large grassed central courtyard with shade trees and tables to sit at. It wasn’t open yet but there is an outside pool. There’s an inside pool and hot tub open but I didn’t have time to use them. Breakfast is included and they offer the normal buffet stuff along with two waffle irons. The coffee is pretty good and the staff is friendly. My next visit will include my family for R&R.

We received our room in the afternoon. It was too cold but the A/C was locked so we couldn’t adjust the temperature. When we told the front desk, we were told that previous guests had had the same problem in this exact room. Nothing was done that day though, which means that we were freezing all night and I caught a cold from it. The next morning they showed us how to reset it, but by then we had already had the bad experience. My question is why they didn’t learn from the previous guests issues, so future guests would experience the same? The next morning we left the “please clean my room” tag on our door, but when we got back to our room it hadn’t been cleaned. When asking why and whether they could then clean it, the answer was that we should have informed them before 9 AM - the problem is just that they hadn’t informed us about that?! And again a question arise… Why would you have the “please clean my room”-tags if you need to inform front desk no matter what?! Just doesn’t make sense. So it is clear to say that we weren’t exactly impressed with this hotel.

Great front desk, and wifi access was great.

Yes

Everything about this stay was a disaster to say the least. There was a mix up with check in at the hotel we originally booked at so Expedia found us a replacement hotel, the best western being pretty much all that was available last minute. When we got there the lady at check in was stunned to say the least. Took us over an hour and two different rooms to get checked in. Room keys didn’t work and had to be reactivated two out of three day we where there because staff couldn’t communicate the “upgrade” we had been given. I use the word upgrade because that is what the stunned front desk girl told me it was… “a massive upgrade” I believe was the words she used with a heavy sarcastic tone. When in all reality the room wasn’t worth half what we paid it. Any staff we came across either didn’t acknowledge our existence or were incredibly rude. I never met more miserable staff in my life. Will never go back to this hotel.

Breakfast was a disappointment. Only pancakes & waffles with syrup. No eggs, bacon, sausage or other hot Breakfast. !!

Breakfast was good Indoor Pool was warm Staff helpful

Worst experience. I would not recommend anyone to stay in this property.

Clean room. Breakfast was good. Hot tub also good.

Good hotel but apperantly the gas stove wasn’t working they had no eggs and bacon which they advertised a full breakfast for

Booked a suite. Clean room. Staff were polite. Appreciated the 2 separate bedrooms and comfy beds but blinds were poor and did not block out light well. Both bedroom doors didn't latch so had to push up suitcases on the floor to keep closed. The bathroom door didn't lock and couldn't get outlet to work. Good, quiet location but can really hear the people above and is especially noisy when they have a shower. Breakfast good first day but poor the next with no hot items. Nice courtyard but missing tables to sit outside. Didn't use the pool.