Very friendly dining room staff. Remembered our coffee & breakfast order from the day before too.

Becky in the lounge is wonderful and provides such excellent customer service to everyone when they are there. She was efficient, happy and was a great server.

Great staff always

Very reasonably priced and comfortable accommodation.

Poor service, old place

Very comfortable beds, friendly staff and close to a great bakery called Mountain View

Room and hotel was good. Front desk staff friendly, but not really helpful when put on the spot. When we arrived the room wasn’t quite ready. We waited and wanted a coffee, but the Coffee maker had not been maintained and when I asked the front desk staff, they had quite an attitude, stating that they didn’t know. Well anyone with two eyes could have seen, especially with all the supplies gone. We had to find out too that our room was ready from the cleaning lady, not the desk staff. The next day some of my food had spoiled, because the fridge was set so cold - set to freezing. Eggs don’t do well being frozen. I let the front desk ladies know and they offered me two boiled eggs - what? It was fixed during the day, but nobody let us know - a card with an apology would have been nice. Maybe I expect too much, but hey the room was expensive!

Older place. just goes to show you that you can't always trust the stars

We had a great stay! The rooms were clean and comfortable, and the front desk team was welcoming, friendly, and very helpful throughout.

The staff was outstanding from checking in to holding elevator doors. Friendly and pleasant. The cafe served an outstanding breakfast again with friendly pleasant staff. Really enjoyed our stay!

Rooms were clean.

Not ce place to stay

Great staff at the front desk and in the lounge.

staff were great!

Y

Staff very friendly , clean rooms, great beds, very comfortable room.

One of the nicest if not nicest hotels in Port Alberni… Lots of amenities restaurant and sports bar, patio with fireplace, hot tub outdoor pool

Room and staff were awesome.

room was clean and staff were nice

Room was great. Nice and clean. Staff was fabulous