The hotel and all staff and cleaning was incredible

Perfect property for a beachfront stay. It is on a busy road but inside the property feels very tranquil. The staff is very friendly and the view from the lobby and room are splendid. Property grounds are well maintained with one decently big pool and attached bar. Great place to just relax on the beach for a few days.

滞在時に騒音トラブルがありましたが、スタッフはとても親身になってフォローいただきました。

Mooie kamer met uitzicht op zee

Chambres très confortables, la piscine est très agréable. La vue depuis les chambres est très belle. Le personnel est très à l'écoute, ils m'ont aidé à organiser un petit-déjeuner d'anniversaire pour mon conjoint

The staff were great on arrival and made us very welcome. Lovely pool area and beach access . Also when we left they had photos with us..

Fabulous

We enjoyed our stay however the standard is not 5*. The hotel IS nice and has good views, the room is beautiful too. The pool is smaller than it looks. The “let down” is the menus with hand written/edits, which would never happen in a 5* hotel, and the lack of gym. Also we asked for cappuccino at breakfast and were told this is additional cost, and one day the fresh fruit was “on request” rather than laid out for the buffet, which is weird and as I usually eat mainly fruit at breakfast making it all a bit awkward. Also no “nibbles” with drinks, again normally 5* hotels provide nuts or something with drinks. Overall fine, but not 5* so adjust expectations.

Friendly staff and nice pool area but everything else is nowhere near 5-star for a place charging 250usd per night. - Restaurant is expensive and not nice - Awkward processes including over 30 minutes waiting for check-in - Outdated rooms with water leak stains on the walls

Mostly good but somewhat mixed feelings on this stay. I messaged the hotel via the Expedia app/emailed with the hotel to arrange a pickup for me at the airport. No one came to pick me up and when I called the hotel they were unaware. It was upsetting considering I was a solo female traveler and it was 11:30pm. The room was nice and the view was nice, but the shampoo and conditioner were absolutely horrible. I heard other guests complaining about it too. The shampoo felt like dish soap and the conditioner was watered down. It was very odd and afterwards my hair had never been so tangled. I think for the price per night the hotel could have just slightly better bath products. I do like that the room came with two water bottles and a loofa. I suggest getting shampoo and conditioner at the general store across the street. The view at sunset was absolutely beautiful. I got a massage at the hotel and that was amazing! The hotel has a few restaurants and shops across the way. The pool, layout chairs and beach access were also really enjoyable!

Yes

Staff great, good location

Schönes Hotel am Meer. Das Personal ist freundlich aber verglichen mit dem Personal in anderen Hotels auf Sri Lanka nicht herzlich. Viele Touristen schlafen da nach Ankunft oder vor Abflug. Das merkt man. Eher Massenabfertigung und das Preis-Leistungsverhältnis ist eigentlich zu teuer! Trotzdem haben wir die letzte Nacht vor dem Abflug dann noch einmal da verbracht. Wir haben uns wohl gefühlt und mehr war auch nicht nötig.

Beautiful hotel, Nice room, very friendly staff.

Great pool area. Staff were excellent. Food was OK

Smutsigt på rummet när vi anlände.

Staff were excellent, room is good and pool is lovely. Unfortunately there was a huge amount of noise from street level until 2am including drums and microphone singing. It was impossible for myself or my baby to sleep which was the point of getting a hotel near the airport.

5 star view of the ocean, 3.5 star room, 2 star service from the staff. Stayed for 4 nights, first day was ruined due to being given a sub standard room. After complaining to the supervisor, we were given a nicer room with a beautiful view of the pool/ocean - but the room felt more like 3.5 star - nothing special, No mini bar and room was outdated. Paid nearly $200/night, not worth the price. Breakfast was the same for all 4 days of our stay. Also, felt that people of color are treated differently and raised this with the supervisor. The arrogant male staff in particular at front desk, restaurant and pool area need to be trained properly. This was raised with the supervisor.. Note that an additional 10% service charge, 18% VAT is added to food/beverage/spa.

Outstanding hotel. Great rooms, great breakfast, lovely pool, great location for exploring Negombo.

They did very well under difficult circumstances. On the positive side while we were there a cyclone and huge flood hit the island. The worst weather situation since 1902. Most tours were canceled and most visitors were stranded. They did their best. There was no power for a very long time. Actually, the power was off on my side of the building for the last 24 hours. We were there.. They did their best in terms of trying to keep the water out of common areas which was a full-time job for many people. So I would give them an A+ for that. When we arrived, we asked if we could get an early arrival room and they said the hotel was fully booked and there were no available rooms however, if we paid $75 then we could go into our rooms immediately. So no available room is fully booked unless you paid. I thought that was poor form but it’s their policy I guess. I wasn’t particularly impressed with the food. Cafeteria food basically.