We loved the location. The room was lovely and we loved the decor. The staff were very kind and carried our bag up the stairs which was much appreciated.

Great room and location. Superb breakfast too and friendly staff.

A very pleasant place to stay in a fabulous location.

The room we stayed in at The Old Customer House was well equipped and overlooked the Harbour. This did mean that it was very noisy with loud music from the pub next door well into the early morning. Breakfast was extremely poor, lack of choice, not restocked, no cups, plates, glasses, teapots and everything seemed like too much effort for the waiter who was on the shift. Given that a one night stay was almost £245 at the time of staying I would have expected more.

The hotel is in the perfect spot, right in the harbour. The room was massive and well equipped with a lovely view. The building is obviously extremely old which has its limitations on decor etc but we had an amazing time there. Would recommend.

Very good location and good breakfast. This place is highly overpriced, the rooms and other spaces need to be renovated. Avoid rooms situated close to neighbouring pub during weekends. Noicy. My first room ( 20) were in a really bad shape but I could change with good help from the staff.

Great location Great staff friendly & helpful Breakfast great The room let are stay down For what we paid the room needs a revamp paint above tv looks awful damp coming through paint all lifting , ceiling light missing glass cover needs replacing, tv old remote not very responsive to use , bathroom bit tired plug for bath not attached handles on the bath are terrible all loose ,

Great location on the harbour. Definitely on the shabby side, common areas could use some redecoration and carpets, but the room was nice, clean and spacious. Breakfast was fantastic and the staff were very helpful and courteous. Overall a great place to stay for a few days, we would stay again.

Great location great welcome and great staff

Like a rabbit Warren to find our room they promise up grade next winter. We had a view of aircon fans and walls.

Clean room Good facilities Good breakfast Attentive staff

Väldigt trevlig personal

So much character! Clean room, very friendly staff, great bar lucky to catch live music sea shanties no less. Breakfast was excellent and fresh, location exceptional.

Great location, nice breakfast, attentive staff

Lovely stay, right on the heart of Padstow, parking is opposite £10 for 24 hours Would stay again, nice place for work, good WiFi as well

Quaint heritage building with harbour view rooms - most lovely staff everywhere

Great breakfast. Comfortable rooms. Very helpful and friendly staff. Lots to see in Padstow. Some noise from the pub in the building at night and carpets could use a refresh, especially in common areas.

The staff were so kind and helpful, nothing was too much trouble. The room was comfy with a lovely view of the harbour

Great room overlooking the harbour. The breakfast was freshly cooked and delicious. All staff were friendly and helpful.

The room was nice with a lovely view of the harbour but the bathroom is in need of a refurbishment. Although it was clean the wallpaper was coming off the wall, the plaster above the shower was flaking off and the shower tray was rusty. The staff were very friendly and always willing to help. My only gripe is when the bar staff pet peoples dog that they wash their hands before serving food and drinks. The bar area was very festive and the food was lovely. I do think the restaurant was also in need of a facelift. The hotel is in an excellent position right on the harbour and there is payable parking directly opposite. I did read that the hotel is due for refurbishment in 2026 and if this is the case I would definitely chose to stay her again.