Hi Erzayanti, Thank you for sharing your feedback with us, and we truly appreciate your continued patronage since January. We apologize for any confusion regarding our policy on keeping items at the reception after check out. We understand that consistency is key, and it seems there was a miscommunication regarding our policy. We'll review our procedures internally to ensure clarity and consistency in our guest interactions. In the meantime, we'll ensure that your belongings are accommodated beyond 2 pm without any additional charges. Your comfort and satisfaction are our top priorities, and we value your loyalty. If there ' s anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back and providing you with the exceptional service you deserve. Sincerely, Jhoanna Gasis. Hotel Manager.