Booked this hotel as emergency accommodation for my elderly father while my mother underwent emergency surgery at nearby Hammersmith Hospital. The booking was made in extreme haste and under considerable stress. I fully appreciate that the booking was marked as non-refundable, and I acknowledged this when speaking to the hotel. However, given the circumstances, I asked whether they could offer a reasonable partial refund, for example, refunding 2 of the 4 nights booked, particularly as the room ended up being used for only one night. Instead, I was offered a maximum refund of £80 from a £590 booking and given a condescending lecture about “terms and conditions,” with the implication that I should somehow be grateful for the gesture. The lack of compassion and basic humanity shown was honestly more upsetting than the financial loss itself. To make matters worse, the room allocated to my elderly father had no window and felt incredibly depressing during an already difficult time. I have no doubt the unused nights were likely resold, meaning the hotel profited twice while showing absolutely no flexibility or empathy toward a family dealing with a medical emergency. I would strongly discourage anyone from staying here, not only because of the poor quality of the room, but because of the cold, dismissive, and deeply disappointing way we were treated.

The hotel is excellently located with friendly staff, lots of food options and transportation

Nice little hotel in a great location, right next to the tube station and shopping centre. The room was clean,hairdryer and toiletries provided. Air conditioner in the room.The staff were very welcoming and friendly. Would definitely stay again.

for a family room, we stayed in a room with our a window. Although clean and spacious, not having a window was not ideal. The location is not great, as youngsters smoking weed were hanging in front of the hotel. I won't book there again.

Exactly what I needed for one night.

Clean room, good air con (wish it stayed on longer). Rug/carpets were a bit stained but otherwise clean. Comfy beds!

A wonderful hotel! Perfect location and everything you need when you are in your room. Very clean, comfy bed, lovely en-suite and a smart TV. Reception staff very helpful. 5 out of 5

Room is small with 2 covered over windows so no daylight. Nothing like the rooms in the picture. Thankfully we were only here for sleeping & not a relaxing time.

Friendly staff. Literally right next to the Shepherds Bush Market ( both the market & the tube stop) It’s a little noisy with the window open but you don’t come to London for peace & quiet! Perfectly placed for our gig at the Shepherds Bush Empire. Would stay again.

Zeer vriendelijk personeel. Ruime kamer.

Clean comfy room, well positioned for access to London. Surprisingly quiet giving its proximity to the tube line. Friendly helpful staff. Thank you.

Perfectly adequate for a short stay. Welcoming and helpful staff. Clean and comfortable room.

Fine

Very helpful and friendly staff, felt very safe and welcomed! Lovely spacious rooms. Close to amenities.

Noisy - Music and laughing until 3am.

Staff were lovely. Great central location

Perfect small hotel. Very ckesn, staff were welcoming and friendly. Great location, too.

Website photos are a bit misleading making property look much more luxurious and bigger than it is but good hotel with comfortable beds great room temperature just only one towel was given for two people so a bit more attention to details also no lift…

Great little hotel in a great location

I used this hotel for a 1 night solo stay visiting Television Centre and it was perfect. My room was in the basement with no windows (I knew this in advance) but came equipped with air con, kettle with tea, coffee and biscuits, ensuite with soft towels and good quality toilet roll and good WiFi (I streamed Formula 1 no problem). Staff were friendly and there was a small bar if you wanted drinks or snacks. Also a water dispenser. No breakfast is available. Everywhere was clean. The location is excellent, directly opposite Shepherds Bush Market and next door to Shepherds Bush Market tube station which is on the Circle and Hammersmith and City lines. It's also a short walk to Shepherds Bush tube station on the Central line. Television Centre is a 10 minute walk away and the Westfield Centre less than that. There is a huge variety of shops and restaurants right by the hotel. For what I paid in London on a Friday night (albeit in March) I thought it was brilliant.