All the staff were wonderful and accommodating and very polite and helped with all of our requests with a smile. We didn’t eat at the hotel but we did enjoy some drinks at the bar and for a small hotel, it was well stocked! Easy to find and quiet, would happily stay again.

Beautiful rooms and suites. Great staff. Loved our stay here. Highly recommended.

Such a great hotel with wonderful staff and an excellent restaurant on-site. Easy access to the waterfront. Really cool property.

Was only there for one night/day on a quick unexpected trip to the area and the property was just what I needed. Wish I had more time to explore it and have a meal on site, everyone there was helpful and friendly and the place was super cute and peaceful. Great location. Good vibe.

Nice hotel with nice bars near by. The room is clean and stylish and staffs are friendly. Great selection of personal care products.

Very cute

Cosy but nice room. Well located. Very nice staff.

Really cool and quirky hotel with fabulous staff

Great hotel, friendly staff, really nice bar area & great food. Would highly recommend if staying in Cornwall, with good rail links.

We had an amazing stay in the 3 bedroom cottage in Penzance. Jonathan was amazing to deal with and the room was beyond spectacular! Worth every penny. We only stayed the one night for my friends 60th Birthday. We wanted to go to see the St Michaels Mount, which we did walk to but it was closed on Saturday’s! Jonathan offered other options and was helpful. We dined there as well and the food was delicious and service was first class. I cannot say enough about how much we loved our stay. Next time I will book for a longer stay!

The room was so cozy, the drinks were ave, and I especially loved the eco friendly toiletry kits with bamboo toothbrush and toothpaste.

Lovely, pet-friendly hotel with great amenities

A tremendous welcome and a really fun hotel. We had a minor booking snafu, but they dealt with it brilliantly. Will definitely stay again!

good hot drinks tray. comfortable mattress quiet and relaxing good stress-free stay

Fantastic hotel, pleasantly surprised as I booked last minute. Extremely clean and comfortable. One small quibble would be the breakfast. A full English this was over thought and hence moved from the traditional

We had a lovely weekend stay. Staff very friendly and accommodating. Room was quirky and just perfect, warm, cosy with bundles of character. Room was very well kitted out from chargers, slippers, robes and the complimentary toiletries and tea making facilities of excellent quality. No noise at night, bed was really comfortable and the lavender pillow spray was much appreciated. We both slept like babies. Breakfast was hot and the full English wasn't swimming in greese and eggs perfect. Our only negative was that the evening menu was limited and not to everyones taste, so the second evening we opted to eat out. They would benefit from a weekly rotating menu for variety. Otherwise excellent and we would stay again in the future and recomend to our family and friends.

Loved it, quirky and very interesting … perfect.

Incredible rustic decor with a warm ambiance that gives you the feeling of a home away from home.

It was so comfy and amazing. Jane was fantastic as a server, so friendly and welcoming. Love the space. Good food. Great drinks. Quiet but not too quiet. I will go back!

Stayed in the Chapel Suite (Luxury Suite) for 2 nights and we were hugely disappointed with our experience. The room is on the first floor and overlooks the main road, Chapel Street which is very noisy in early mornings as it is a one-way street and the windows in the living area aren’t double-glazed or even glazed at all as you can hear pretty much any conversation, coughs, or car noises that passes throughout the day. In addition, the room floor is super squeaky and all we could hear at night are the stumping noises from the floor above as it’s not soundproof at all. We didn’t get any good night sleep for both nights. Secondly, the cleanliness standard is appalling – there was a thick layer of dust on the headboard of the bed, hair and stains on the mattress, grubby dark scum on bathroom floor and I don’t think they even hoover or mop the room as there was so much dirt, try looking under the carpet and you’ll have the shock of your life. There’s also cobwebs and spiders which I don’t understand how the cleaners can miss if they indeed clean the room. The only positive notes (2 stars) are the staff and food at restaurant. We dined in both nights and the staff are friendly and compliments to the chef and kitchen for a delightful dining experience. One callout is that it’s weird that there’s no easy way for a hotel guest to order room service, it’s either calling reception to be transferred or the quicker option is going down to place an order.