Terrible Experience at Hilton Cheng – Extremely Rude and Disrespectful Staff I am utterly appalled by the unprofessional and offensive treatment I received from the front desk staff during my check-in, and I feel compelled to share this appalling experience to warn other guests. When I arrived, I was struggling with knee pain, so my cousin offered to help carry my bag. At check-in, the staff first grilled us about whether my cousin would be staying with me; I clearly said no. We then asked if he could accompany me upstairs to my room since I was in discomfort, and they refused, citing the need for his ID—which we understood, so we dropped the request as my cousin didn’t have his ID with him anyway. What happened next left me stunned and humiliated. The front desk staff then informed me that the "emergency kit" in the room would be chargeable, listing out items included—and explicitly mentioned condoms. Confused and already feeling uneasy, I simply asked if toothbrushes would also be chargeable. Instead of a straightforward answer, as I walked away, I heard the entire front desk team burst into loud, mocking laughter. It wasn’t until later that night that the full weight of their behavior sank in: they had obviously assumed I was a sex worker, and their inappropriate comment about condoms, followed by that derisive laughter, was a deliberate insult. To make matters worse, I have stayed at numerous Hilton properties before, and never once has any staff member mentioned

整体环境和价位比较来说性价比还是很高的

Checkup was complicated, the staff wasn't clear on how to process our booking with hotels.com. The restaurant upstairs had very limited drink and food options. Breakfast was excellent though and the rooms were great.

因为工作也帮同事预订了这里，整体很满意，交通方便，闹中取静，周边餐饮很丰富。酒店干净服务好，早餐丰富，推荐！

因为项目原因，几次到成都都住希尔顿了，交通方便，位置熟悉，服务也好，下次还会继续选择这里

The room is a little worn out Lighting is not good in the room Air conditioning is poor and does not function at all

非常好的商务型酒店，交通方便，早餐丰盛。

Very good

Very good Hotel

Very good staff attitude and very helpful. Very clean room and facility.

시설 좋네요.

Very good service. Got an upgrade and used the business lounge for 3 hours. Absolutely worth it.

先ずエレベーターですが、台数が多い事や機能が良い事で待ち時間も平均短く、ストレスを感じることが無かったですね。プールを利用しましたが、更衣室も清潔感ありいいですね。プールの水も綺麗でした。朝食ビュッフェの料理の並びはアイテム数が多いのにコンパクトにまとめてあり、とても便利でしたね。結構満足でした。

서비스도 좋고 굉장히 편안했어요 조식도 정말 맛있었구요 다만 시내랑 먼게 단점이랄까...

Great Location, good hotel . Very good staff. English spoken

正面入り口に屋根がついてないので、到着時雨だったため、濡れてしまいました。 浴室とトイレが別に分かれている点が満足でした。 ホテルのWIFIで、グーグルもヤフーもできました。 ヘアドライヤーが時々しか作動しないので、大変不便でした。 テレビは、ニュースが見たいのに、チャンネルが変えられない設定になっているのか、映画しか見れませんでした。 壁の塗装について、日本人ではありえない適当さが見えるのが残念でした。

早餐十分美味，頂層泳池景觀一流！執房姨姨十分友善！酒店附近多了很食肆，有糖水店，火鍋店，十分方便！有機會一定會再來！

너무 깨끗하고 좋았습니다. 특히 조식이 아주 맛있네요

酒店的管理不错。周围生活配套少了些。

Good location and comfort