The room was the one good thing. Housekeeping should be commended. Overall state of the common areas needs attention: i.e. carpets cleaned, etc.
Late night staff need to be selected more carefully. Problems with arranging shuttle pickup service from airport to the point where the driver came in to speak directly to the receptionist on call. First room assigned at 1:30 AM already had a client occupying it. Luckily lights were on and I was able to back out quickly before rousing the client. New room assigned. Certainly a first time experience!!