Penilaian & Ulasan Keseluruhan Hotel Sunray

Untidy and service is not good

Et fint hotell som ligger greit til i forhold til sentrum. Stilig bygningsmasse. Rett ved en skog med mange aper, noe som falt i smak hos vårt reisefølge. Små rom, og noe slitent. Stor forskjell på service basert på hvem som var på jobb. Enkel frokost. Vi hadde fine dager, men hotellet var en litt blandet opplevelse.

Hotel has nice common areas but the rooms are damp and not particularly clean. Not worth the money and not a 4 star rating. We stayed at better guest houses in Sri Lanka at a much more reasonable price

Good points: location, of the main strip. Peaceful. Close to Tooth Temple and lake. Bad points: cleanliness of room and fixtures and fittings in bathroom. Terrible. Had some form of animal or insect waste on the pillows so they were unusable. Live wires next shower and shelves and towel rails that would fall down as soon as you placed anything on them. Bathmat was supplied with free mud/brown substance. Sri Lankan food in restaurant was poor. Served cold. Chef came out and put his fingers in and realised this then took it all away to be reheated and also sub par meat. Service in restaurant also questionable. He flat refused to believe any of it. He said the rooms were 100% before I went in. When challenged on the restaurant I was also told I was wrong because the chef ensures everything is tasty and piping hot. Well if that is the case then why did the chef come out, stick his fingers in all of the items and then take them away to be reheated? Also accused of stealing rooms in response to my review on Google. Manager sent porters to rooms with four keys, porters didn't speak English and they put bags in rooms without asking. You can't steal hotel rooms. Just shows poor admin as we were the only people checking in.

Nice hotel near Kandy, walking distance to the city centre. The rooms and pool was clean. In the three rooms we had the safe was not working in any of the rooms. The pool area was worn and the woodwork around the pool was rotten. When ordering hamburgers these was not sufficient cooked with red meat in the middle. Wi-fi was good when we received the code to the network for the hotel and not the guests.