Easy check in, quite area. Fantistic bar staff Yassine very friendly helpful man, he went above and beyond to help. Room was clean, comfortably, very warm. Good choice for breakfast, lovely Evelyn looked after us all, very friendly and helpful. We were a big party, nothing was a problem.

Lovely lady at check in room fantastic very friendly staff!

We booked two rooms but when we arrived, the hotel could only find the booking for one room. While they did resolve the issue, the customer service wasn’t great. The front reception staff could definitely do with some customer service training. We were told that a wedding had been booked and that it would be noisy on the Saturday night. It was VERY noisy in the Friday night. A full domestic argument took place outside our room. Considering we made this booking in October 2022, I think the hotel should have told us prior to checkin that a wedding would be taking place and that there would be a lot of noise. It’s a bit late to tell you that once you are checking in. The way they told us was with a tone of ‘like it or lump it’. Disappointing experience. Would not stay here again.

Ecxcellant stay

Sehr nettes Hotel. Waren hier zum zweiten mal. Falls man Kent und auch London erkunden will, kann man das durchaus von hier machen. Die Zimmer sind groß, Frühstück ist gut, und die Bar mit Service ist sehr gut.

The price the hotel provided for a wedding party was more expensive than on other sites. The staffing on site was bare minimum . Lady on reception was not interested in assisting customers . Room was tired stains on window sill . No fridge even though there is a cupboard for it not a four star hotel . Breakfast was good though

We had a lovely weekend break. A very clean relaxing and comfortable hotel. We would definitely stay here again. Breakfast was very good with plenty of choice and egg’s cooked to order, we ate in the restaurant on Saturday evening, good honest food at a reasonable price. Only downside was not enough staff, had to wait to check in and for bar service although the staff were friendly and welcoming

Very nice place to stay

Very good

Very welcoming hotel with clean rooms, there is everything you need… However the service is shocking, you que to get checked in, we want to the bar to order food and after 10 min of no one arriving decided to try the restaurant. Again 10 min after being seated without our drink orders being taken we decided to go to the amazing pub down the road

Lovely hotel , but bed was uncomfortable

A reasonable welcome was received upon arrival. It took us a minute or two to work out how the lights etc worked. Mould in the shower, which leaked at the bottom of the screen and made the bathroom floor all wet. Stains on wall of room, main table (top) was loose and 'flopped' all over the place. Phone(s) were dirty. Breakfast ok, sausages rubbish, the only good thing is they would cook your egg to order. We asked for 1 firmer pillow and was told - ' We don't have any others, was not offered another (extra) pillow' This is supposed to be a 4* Hotel - NO WAY !! For the money, a 'RIP OFF' !! You would be much better staying at a Premier Inn / Holiday - Which I think are really, really good.

Lovely warm room thank goodness very disappointed with breakfast not much variety and expensive for what you get, should be included in your stay

The hotel was freezing cold had to go to bed early just to keep warm. Also restaurant not open and had to eat at the bar. It was so cold even the staff were wearing body warmers

We had a really good deal and could not complain about anything.Also a good choice of food at the buffet

Poor service, food was poor quality

We stayed for one night , friendly staff both at reception and in the restaurant

My husband and I stayed for a night enroute to a birthday celebration. The service was excellent throughout: the staff the perfect balance of friendly and professional, the rooms nicely set out and very clean. We would definitely stay again.

was ok but air con was loud and kept me up

Absolutely no complaints. We will certainly use this hotel again next time we are in the area.