Penilaian & Ulasan Keseluruhan Frensham Pond Country House Hotel & Spa

Stayed in a Garden room . Clean a tidy . Looked a little tired but comfortable . Safe broken show tray couldn’t drain water away quick enough. water spilled over. Bathroom radiator not working Booked restaurant on first night . Most of the curry menu not available and we were an early seating as well. Went for fish on main menu didn’t have that either. It’s promoted as a spa hotel and as such I assumed hotel guests could use the pool, but found out it was at an additional charge. Looked into the facility and saw it was empty. I think they are missing a trick here. .

Simply beautiful place, will be back

The hotel was set in a great location, however, it did look a bit tired and we felt that the staff were rushed of their feet so ordering took a little longer

Only thing that let down the property was a very slow meal service

Bed was comfortable and staff Friendly. A substantial breakfast included. No facilities used as was just an overnight stay for a nearby wedding venue.

Lovely room. Good service from the staff to help with booking in and changing a double to a twin was done efficiently and with no fuss.

A lovely hotel in a lovely quiet spot over looking Frensham Pond. Room huge, with a very comfortable bed and a great shower. Bar area a little subdued and lacked some atmosphere, it could have done with some back ground music. Staff were nice enough but sadly lacked enthusiasm and interaction with their customers. Those working in the bar didn’t acknowledge us when waiting to be served and there was no communication or warm welcome, to the extent we felt a little awkward. Breakfast offer was great with plenty of choice. It was advertised being served until 10am. We arrived at 9.45am and were promptly told by the breakfast staff it finished at 10am and sure enough all food was removed at 10am, so it ended up not being the leisurely Sunday morning breakfast we had hoped for. The reception staff didn’t really want to speak to us either when checking in or out. Hardly two words! In any hotel you want to feel welcomed on arrival and that the staff are there to serve you throughout your stay. On this occasion it sadly didn’t feel like that. Don’t want to sound negative and hope hotel management take my comments constructively.

What a fabulous hotel. So welcoming, such a beautiful calm location. Pod point EV charging as well, simple to use.

Can't fault this hotel, beautiful place, calm and quiet, clean, comfortable and well equipped. We had a dinner and breakfast during our stay and both were very good. Staff and service spot on and I hope we get the opportunity to stay longer another time so we can try out the spa. Thank you for a really good stay.

We found the staff friendly helpful, excellent sevice

Beautiful situation on small lake with lots of wild fowl. Staff especially Vishnu and Anna on reception were excellent and very helpful. Staff in the restaurant were also excellent. Large comfortable room and bed. Very enjoyable two nights stay. Food both breakfast and dinner very good, freshly made and very good service.

Reasonably priced, great breakfast options. I didn’t get the chance to explore much but passing through, it seems like a beautiful area. Pleasant staff and the rooms were clean and comfortable.

Very friendly and helpful staff. Wonder food . Quite and relaxing.

Great view of the pond.

A nice, remote location. Very nice accommodation.

Food poisoning from restaurant

Very good, although maintenance was not equal to the overall experience. The door facing was missing so opening it with the card was a confusing to begin with.

Great location, free parking and very spacious room

Excellent stay for an excellent price. Location was good for me! The gym has seen better days and is in need of up to date equipment.

We stayed in this hotel as it was close to a wedding venue we were attending. The rooms are quiet and clean but are quite outdated with regards to furniture and the overall interiors throughout. It's quite dark internally, and the aesthetic isn't quite matched. I would recommend an interior facelift! It's also a huge shame that the hotel have made a decision not to include spa for guests but to insist they pay extra which is not typical of a spa hotel. We didn't see anyone using the spa and cannot comment on whether it would be worth an extra payment. Overall, it did the job but I wouldn't be rushing back or recommending friends to stay unless there was a need to be in this area albeit being woken up at 7am by a brief fire alarm after a wedding!