Amazing property! Loved the onsen and family owned feel.

Location and staff friendliness was amazing!

Very old dated with limited amenities in the room. Old furnishings. Noisy. Comfortable bed and well heated. Very pricey for what you get.

I booked a stay here very last minute. For the price tag I was very underwhelmed, the carpet in the room has seen far better days and the bathroom was nothing more than the bare essentials. Everything was very outdated. This is the only hotel I have seen in Japan that didn’t have a bidet in the bathroom. The rooms are decently sized but a large amount of space is taken up by a weird array of furniture that isn’t super usable because of how much space they take up(ie the table in front of the couch that has to be moved outwards to use the couch comfortably, which then blocks the entrance and desk) The staff were very friendly and helpful though!

Near eating place and bus stops to ski resort

館内は落ち着いた雰囲気があり、とてもよかったです。 宿泊した日は、近くでイベントがありバイカー集団の方たちも宿泊していたせいでロビーや朝食時は、とてもうるさかったです。 ホテルは良かったです。

Excellent breakfast

Olivia and her team were very warm, welcoming and helpful. Shakespeare Hotel is very charming, has everything you need and it is located conveniently close to Base Camp where you catch the shuttle to the mountains.

I stayed for 3 days whilst my friends apartment had guests. The hotel staff were lovely, the room was small but clean and did what it needed. Location is very good. Would recommend.

19時以降朝まで、ホテルの従業員が いなくなるとは有り得ない。 テレビのリモコンが壊れて操作できなかったが、 そんな事は全然、大丈夫な事。

食事付きプランだったがお店はホテル外のお店で雰囲気と料理どちらも良かった。

フロントの方はすごく丁寧、親切です。 ただホテル自体が古いのか、証明が暗い。そして 暖房があまりきかない。この２点が残念でした。 それ以外は家族４人でゆっくりはできました。 ありがとうございました！

スタッフの方がとても親切でした。 トイレの便座が暖かければ一層良かったと思います。

近くに飲食店もあり、ゲレンデも近かった。 応対も明るく、サービスも良かった。

立地は申し分ないです。外食、テイクアウトなど沢山あります。部屋は清掃が不十分で前泊者の物やゴミが落ちていました。壁が薄く隣りの部屋がうるさいと眠れませんがフロントは19時までなので対応してもらえず我慢しました。客層はほぼ中東やアジア系の方がほとんどで日本人はあまり見かけませんでした。フロントもアジア系の外国の方です。 暖房があまり効かず寒かったです。

夜スタッフがチェックインする時いない。荷物など運んだりしてくれたらもっと良い

部屋が少し寒かったです

The Shakespeare is ideally situated for hitting the slopes and enjoying the local restaurants. Access to the buses at Hakuba base camp is a 1 minute walk across the street. There are a number of good restaurants nearby, but you should reserve early to get a seat. The Shakespeare can help, and they offer good recommendations on the area. We stayed in the annex building. The carpet in our room was stained and covered with a rug in one spot. There are a lot of early 20s tourists who come to party and hit the slopes, so I suspect the rooms get a lot of damage from this (drinking and snow gear). The beds were clean and comfortable and the heating was good. The included breakfast was good, it's provided by a couple who own a restaurant in the compound. They were really nice. They work pretty hard when there are a lot of guests eating, so it's best to come early or wait till the rush is over. The Shakespeare a good choice if you want easy access to Hakuba's main attractions.

Awesome location, situated very close to the Hakuba Base Camp stop and in the middle of most restaurants. Bed was slightly uncomfortable, I think mainly because the mattress hung over the bed frame... Didn't eat breakfast at the hotel, can't comment there. Staff was super friendly, super helpful. Rooms were clean and big enough. Enjoyed the stay and would return!

Very nice staff, clean , helpful. Great location.