The access codes provided for the main entrance were incorrect on two occasions. As a result, I was unable to access the property on one night and was left standing outside for approximately one hour, from 1:30am until 2:30am. I called the advertised 24/7 emergency number several times for assistance, but unfortunately, nobody answered. This left me with no way of accessing the property. I was only able to enter the main building at around 2:30am because another guest happened to be checking in at that time, allowing me to enter the property and subsequently access my apartment. This was particularly concerning because I needed to access medication that I had inside my apartment. Being locked out of the property for an hour in the middle of the night, despite having followed the check-in instructions and repeatedly attempting to contact the emergency support number, was extremely stressful and unacceptable. I would therefore like this incident to be formally investigated and would expect an appropriate explanation and compensation/refund for the significant inconvenience and distress caused.

Good place and well located

Very clean super close to everything We enjoyed our stay

Dejlig centralt placeret lejlighed med køkkenfaciliteter i nordisk simpelt design. Rengøringsservice hver dag. Super lejlighed som gør besøget i Lissabon en endnu bedre oplevelse. HUSK at besvare alt kommunikation med LSA som udlejer lejlighederne inden fremmøde - så går det nemt. Vi oplevede det som usædvanlig detaljeret information som vi skulle afgive i forhold til øvrige hotellejligheder vi har lejet i Portugal bl.a. upload af pas-billede information af alle deltagere. (GDPR?)

Comodissimo appartamento, vicino al centro, molto ampio e con molti confort! Facilità di accesso e possibilità di lasciare i bagagli. Colazione comoda consegnata ogni mattina, l'unica cosa da migliorare è la quantità, per noi troppa, e la scelta dei prodotti che non corrispondeva alle liste proposte.

Fin size og lokasjon helt topp.

Location was great, but there were some problems with the property. Drain was clogged, reported to management but was never addressed. Had to stop showering to avoid water overflow. Laso when we got to the property, there were dirty dishes inside dishwasher. We left them there, but during the 4 night stay, they never cleaned them up. I guess it was because dishwasher was nor working properly

A comunicação com o anfitrião foi péssima. Não obtive respostas às minhas mensagens, o que dificultou bastante conseguir informações durante a estadia.

Great place to stay, very clean, close to everything! Definitely recommend!

Great location and comfortable apartment, attentive staff. Thank you!

El departamento bonito solo que huele mal el baño, no tuvimos wifi los últimos dos días y fue difícil la comunicación con los encargados, el check out en las reglas del dpto y el anuncio en el elevador era a las 12pm pero me dijeron que ya cambió y era a las 11. En el anuncio dijeron que había free lockers para el equipaje y si tuvieron costo

Great location and space for a family. All the amenities needed. Would stay here again!!

The hotel has the best location in city near to-all attractions walkable every where the market down stairs clean with nice small balcony love it

Decent place, convenient. Wasn’t super clean. Hard mattresses on all beds, pull out couch is not fun to sit on. Over all good but not 5 stars. Also they tried to kick us out pretty aggressively at 11am while checkout was stated to be 12.

This was a great location, right in the middle of the action. Everything was within walking distance. Lots of construction but the apartment noise lessened if the doors were closed. The rooms are clean, and it was good to have a full-sized kitchen. We had a problem with our room but management was quick to move us to another location. This was our first time in a hotel with a virtual front desk. Make sure that you have all documents completed in advance so that you can immediately enter your unit.

Great location, walkable to everything, and close to metro. Food shop next door to the building was very handy. Lift did not work one day.Bedroom in our one bedroom apartment was nice, but sofa bed was uncomfortable. There was a noise at night which I couldn’t work out what it was, a sort of rumbling. Building work also going on opposite apartment. Bathroom is big, but dark - nice shower and plenty of hot water. Kitchen reasonably well equipped if just needing breakfast, snacks, drinks etc.

The location is great - just steps away from restaurants and R. Augusta promenade. Convenient access to metro from the riverfront and Praça do Comércio. The building is historic but updates inside and the room was comfortable. Communication was great with the host team and when we contacted them with an issue, there was a prompt response and the staffer - Fabio - went above and beyond to accommodate our family.

Super bien situé, tout est très joli mais entaché par un problème de moisissure noire avec forte odeur dans la salle de bain.

Very neat/clean place, in the middle of all the attractions. The staff were supportive and considerate, communicated well and helped with all our needs. The only drawback was that our dryer did not work.thank you Numa for your hospitality, Fatin

Dishwasher was full of dishes. There was nonworking internet. Tried using the app no response. Called the number explained the situation said they would handle next day no internet and no communication. By night we had internet. We decided to leave early informed them. Never hear back. Scanned the QR code to check out as we left. Went on app and checked out. Never heard anything. Otherwise. Great location. Clean apartment. Not a lot of extras. Had to buy large laundry detergent because all that was available at supermarket. Most dishes i assume were in the dishwasher which we didn't touch.