Penilaian & Ulasan Keseluruhan Best Western Queens Hotel

This hotel has seen better days, dated carpets,

Hotel is very dated and in need of a refresh, the window didn’t close fully and was draughty which doesn’t matter in the summer but will be very different if it was cold outside! The bathroom looked very tired and the sink was cracked however the hotel is centrally located with it’s own car park and our room was a great size and very clean.

Staff and location were the best features of the hotel. The property seems understaffed overall, and in serious need of updating/repair. Wifi didn’t work with super complicated sign up process, rooms were very warm with no ventilation other than cracked windows and bathroom fan, bath tubs were very high off ground with no grab bars. I’m an able bodied, non-senior person but feared slipping and falling when getting in and out to shower. Great location, great staff, and great potential to be a gorgeous hotel.

Very dated hotel badly in need of decorating and modernising. Windows didn’t open in room so was very stuffy and king size bed was 2 single beds stuck together with no over mattress so basically single beds. Breakfast was ok but had ran out of sausages first thing which is very poor blamed on deliveries but could be easily rectified at a local shop so a poor excuse but not a fault of the staff on duty. Wouldn’t stay again

FREE PARKING BUT ROOMS WERE OVERLY HOT

Room too small and no walkin shower but they moved us to a better one. Location was good for walking into the city and it had its own car parking área which was ideal.

The Queens is a beautiful historic building. The rooms were very tidy and fitted with new reliable plumbing. I did not know anything about the location when I booked room, but I am glad that I had the opportunity to visit and learn a little about the history of Scotland through this unique location.

This old hotel maybe was beautiful many decades ago. Today its very tired.

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Everything was clean and comfortable

This hotel used to be one of the very best in Dundee. Its such a shame to see how run down it has become. Needs renovation from top to bottom and training on customer services and standards for the staff.

We loved this hotel. It was so charming, loved the history, the high ceilings were delightful, as was the classic feel, accessible in all the ways-parking lot, lift. Loved the views of the city, breakfast was fantastic, AJ at the desk and Lorine in the restaurant were lovely. Only wished there were more friendly family restaurants in the immediate area.

Exceptionally kind staff (all Scots are exceptionally kind) it's true its an old building. Floor slopes a bit here and there. Do ask for the quiet side of the building if bands are playing next soor

Friendly staff and great central location

I received a WhatsApp message from, purporting to be from the hotel, asking for card details. I did phone the hotel to check if this was real, but no one got back to me so I presume it was spam. Communication I had from Expedia was that checkin was 1400, but it's actually 1500, so expect a snippy response from the front desk staff if you turn up 'early'. Room was clean and quiet and breakfast was decent. Very good location.

The place really needs updated. My room in particular was outdated, the mattress was non existent and extremely uncomfortable, there was a gap at the bottom of the door so you could hear absolutely everything. It also caused light to shine through so had to use my pillows to try block the light and dull the sound.

Check in was easy and quick, there was lots of parking available, and the stay was fairly inexpensive. The hotel itself is quite dated and there was a bit of a musty smell. The smoke alarms are very sensitive and there are signs in the bathrooms to keep the doors closed so that steam doesn’t set off the alarms. Unfortunately a fire alarm went off at 3AM.

booked into this older style hotel . Amazing staircase takes you to the bedrooms. We were fortunate to book a room with a double aspect view over the river Tay. The bonus waas the weather was good

We had booked this hotel as a mother daughter visit as it is half way between our locations and thought it was ideal for the location, we soon became very disappointed on arrival to our room there was poo in our toilet and the flusher didnt work and basically came off in our hands, i had to visit the reception twice to try and get someone to fix it, which they finally did, the room was full of the tiny little white moths and they said they couldnt move us as they had no other rooms available, we had 3 pillows (if you could call them that) between 2 and we asked if we could have another pillow and reception just said they could find one as the hotel was full, we decided to eat breakfast on the last day and there was hardly any cooked breakfast there and what was there was dry especially the eggs, we had to chase our tea up too, they eventually bought out fresh stuff but by then it was too late, they only had 2 slices of bread for making toast, the cups for tea where stained and dirty and one had lipstick on it. Overall it was a very disappointing stay and the rooms need much work done as very tired and dated and the TV didnt work either, the only 1 good thing about the room was the shower was hot and powerful. Will not be staying again

Easy to get to, good parking, Dundee rep is only 2-3 minutes walk, lovely room, really comfortable bed and a hearty breakfast, any evening shows at the rep I’ll be staying here again.