Excelente servicio, limpieza y personal

La limpieza y el espacio, para una persona está bien

No parking

Todo el personal súper amable. Nos ofrecieron apoyo y ayuda en todo momento. De inmediato nos apoyaron con una silla especial para la regadera. Wow con sus amenidades, deliciosas ! Súper contentos con nuestra experiencia en el hotel !

Clean rooms good service

No problem with the room but I used their laundry service and my clothes came back smelling like diesel that it made the whole room smell like that. My clothes were ruined and they still charged me for that service.

paid for city view in room did not receive it

La comida del piso 7, el tamaño de la habitación.

Friendly staff, nice and clean room. Delicious buffet breakfast with a lot to select from.

Muy amables todos

Bien

Great experience. Clean hotel, helpful staff, great location. Recommend doing dinner on the roof top, the view of the cathedral is stunning. Staff helped schedule airport transportation.

Paid for city view did not get it.

Dirty walls, disgusting, had to call the front desk to clean them. Room was not cleaned as you would want.

The walls in the room were dirty, also needs better restroom lighting and a better shower head. My room had a random hole in the wall. The AC was working fine!

Loved our stay there. We were close to everything .

Muy bonito

I recently stayed at the DoubleTree Centro Guadalajara and overall had a good experience. The hotel staff were very friendly and helpful — they really went out of their way to make the stay comfortable. The rooms were clean and nicely maintained, and the breakfast was delicious with plenty of good options to start the day. A few things to note: the bar is quite limited, offering mostly local beers, and the drinks are on the pricey side. Also, be cautious about arriving late at night — the area outside can feel unsafe due to the number of homeless individuals nearby. Finding the entrance and parking area can be tricky too, since the front door isn’t clearly visible from the main street and parking signs are not well marked. Overall, it’s a comfortable and well-staffed hotel once you’re inside, but clearer directions and improved surroundings would make for a better first impression.

Upstairs rooftop was closed for a private event. We were not allowed access. This information was a complete surprise on checkin. No information was provided of the rooftop closure on the website. Staff made no effort to accommodate us. The rooftop was literally the reason we chose this hotel. We were very disappointed.

The staff was awesome!!! Thank you for your great service!!!