Clean room, courteous staff, good parking Breakfast was good, however noticed Weetabix packets, I was served over a month out of date, waitress apologised. Hopefully just human error, no repercussions so far

Very nice place to stay

Parking felt incredibly safe with Gated entrance, staff were amenable and friendly, nothing was too much trouble. Cocktails were fantastic. Breakfast was fresh and tasty. We look forward to returning

Easy parkinb and secure. Friendly and welcoming staff

Quality stay staff couldn’t do enough especially Blake and Liam 👌👌🙏

We stayed for a couple of nights as a birthday treat. lovely friendly staff who went above and beyond, nothing was to much trouble. The room was amazing had everything we needed, and very clean. no complaints from us would recommend to anyone who wants a quiet lovely hotel

Clean room, super staff, great breakfast and free secure parking

An excellent experience. Friendly staff excellent food easy parking. Our suite was spacious with a large bathroom and a dressing room.

Excellent all round

Free on site parking We haf a free room upgrade Location in town center Breakfast fantastic

Firstly, the parking is very secure and free. The room was clean, but the coffee machine made lukewarm drinks and the base of the taps need a deep clean. The double bed was the smallest I've ever seen unless I wanted to pay hundreds more. Breakfast wasn't good, the scrambled egg was smothered in butter and salt, the bacon was dry and overcooked and the toast was cold and dry, dirty napkin and customers were asking for things like baked beans, coffeess etc and they were getting these. The young lad working on the bar was great, really polite and chatty. The woman on the bar took it upon herself to try my cocktail before serving it to me! So it really was a bit hit and miss. I'd have preferred Premier Inn to be honest.

Ideally situated in town. Car park good Breakfast good Bar closed at 11. Did not stay open for residents

Our first room had problems but we were offered a change of room next day which was adequate tho air conditioning didn’t seem to be working. There were not enough breakfast staff (the 2 people who were on were very good) but we had to wait a long time to get our breakfast, they were trying their best but breakfast became disjointed as they were dealing with several tables and this morning room service too. The bar closed at 11, we thought because it was a hotel there would not be this restriction. On a positive note, we found the staff very helpful.

Overall great stay near all the shops, made to feel very welcome

Lovely friendly staff Big shout out to the lovely waitress at breakfast who was on her own due to staff sickness and was so pleasant deserving rushed off her feet Room was nicely decorated and very comfy bed

Rooms were lovely and clean and spacious. Lack of staff and very poor service at Breakfast. Standards of staffing have dropped since our last visit. Hardly anyone avilable.

Friendly, helpful staff. Spotless room. Comfortable and warm. Very impressed.

The hotel is charming, with character and very clean. The staff were very polite and personable. The bar area is very nice with snugs and lovely fires. They made a really great Bloody Mary. Highly recommend.

An extremely pleasant stay. Clean as a whistle courteous helpful staff. We didnt want to leave

Everything about this hotel from the first email they sent to me to ask if there was anything I needed ahead of time to the checkout was incredible. I used to work for the Beverly Hills Hotel which is part of the Dorchester collection. I have extremely high standards when it comes to service and every single person I encountered in this hotel on the staff was professional, engaging and friendly. As an American who has worked in the service industry for 40 years, this was very refreshing. I have found most British service to be lackluster at best. Perhaps why this stood out in my mind so much. The room was incredibly tidy and clean. The hallways were bright and there were tiny little decorative touches everywhere that made all the difference. The Rose room where we ate breakfast was beautiful with custom-made flower chandeliers that reminded me of Chihuly. The waitstaff were delightful! I highly recommend a stay here. The value for money is great. I suggest bringing cash to tip because service this good deserves a reward!!