No communication and high deposit. Bad condition awl full kitchen and broken lamp. No contact avalible and had to isolate with the Coronavirus

Il y a pas d’accueil c’est un peux compliquer pour trouver ! La cotisation est débitée directement sur le compte et elle est super chère !!!! Je suis totalement déçu plus jamais

There is no reception for checking in and the name of the property is not shown on the building. I had ask twp passersby to help me identify the building, then call the office. I had to wait outside in cold weather for about an hour, and ask for help at another business across the street, so that I could make contact with the office again, before someone came to let me in.

Great small complex of only 4 apartments. Good location for everything including supermarket restaurants transport and mordern city of canary wharf

Place was great😀 close to the financial district and underground, we had a great experience!!!!

When we arrived Nd settled in we realised only then that the lounge was broken and could not be used. Also there were no cleaning cloths to wipe down the benches. No coffee machine or plunger. No dryer for the washing machine. Floor was dirty. Hall carpet a serious trip hazard where it has come away from the stairs. Dirty stairwell.

Appartamento confortevole, per una famiglia da 6 ottimi spazi, comodo per spostarsi su tutta Londra fermata dell'autobus a pochi metri, metropolitana a 10 minuti a piedi, vicina a piccoli negozi, pulizia nello standard inglese.

This area is so close to downtown London, and the room is really great.

Leiligheten var i dårlig forfatning. Nøkkelen til bygget fungerte ikke og hotellet var ikke villig til å bistå med adkomst og trenerte alle henvendelser med håpløse svar på mail. Vi måtte finne et annet hotell.

Allison was vert nice and helpful. Answered all our inquiries as best as she can. Even had her husband help with golfing questions. The shortbread welcome cookies she made was a hit. Yummy. Walkable to edinburgh proper if u like a nice stroll. Easy to find with uber drivers.

Galet varmt i lägenheten. Handdukstorken så varm att det inte gick att vara alls i badrummet. Mycket fuktskadat så det fanns väl anledning. Trasig bäddsoffa gav nackspärr. Incheckningen kostade mycket extra på grund av sen ankomst. Mycket bra läge, och väldigt bra indisk restaurang (Lime) tvärs över gatan.

Apartment is ok.. There is a Tesco a block from the apartment and tube station is about a 10 min walk. You will be charged extra for checking after 7pm.. We end up paying an additional 50 GBP since we had to check in after 9pm. Also, the sofa bed advertised was broken.. so they end up putting a mattress on a temporary support. Incredibly uncomfortable.

It was a comfortable stay. The apartment was slightly off the road it was supposed to be in so not as straightforward to find.

The location of the building was further off the river than expected and surrounded by many tall buildings limiting the view. Inside the suite there was some damage to the blinds so we didn't draw them.

Appartement war wirklich ok, leider war die Heizung nicht eingestellt, da ich es selber nicht schaffte, hatten wir während des Aufenthalts im Dezember 16 Grad in der Wohnung und kein warmes Wasser. Das könnte man doch auch so einstellen, dass es funktioniert, bevor die Gäste kommen...

The experience was totally ruined with a problem with the plumbing. On the Friday lunchtime of our stay (whilst we were out) we were contacted by the Managersto advise us that the water needed to be turned off due to a leak in the downstairs Gym. We got back that evening to find that the issue had been resolved (apparently) but our apartment had no water, including an ability to flush toilets and shower. As of the Sunday two nights later this had still not been resolved, and I had rung the Managers on 8 separate occasions that day with no reply. This was very distressing for my wife and family and I was left with no alternative other than to book us in to a nearby hotel at my further expense for the remaining 4 nights of our stay in London. I have written to the Managers on several occasions now seeking compensation, and so far they have only provided us with a refund for the Friday and Saturday night - not happy!!!

We have stayed in an apartment with 2 bedrooms, 2 toilets and a balcony. The facilities are new and well equipped. Rooms are clean and tidy. Although it needs some time to the nearest train station(10-15 min to South Quay DLR or Canary Wharf subway), the area is safe, quiet and comfortable. Wifi signal is strong and stable. Overall the environment is good, staffs are nice and helpful. Lastly, a friendly reminder for any traveler: -No reception -No lift

I rarely complain but......Manilla Street is quite long and the address given on our booking receipt was incomplete. We arrived at the agreed time but were kept waiting in very cold weather for several minutes. Greeting was friendly and helpful. On the 4th floor the stairs were quite a challenge. Fire alarm went off twice on the second day. It was reported but no explanation received. Heating was difficult to control and seemed to be intermittent. Second day all water stopped. Returned after some hours. Day of departure no hot water at all, and no heating, so not possible to shower for two days. Check out time on the booking form was listed as 11.00, but in practice is was 10.30. We dutifully took all rubbish to the bin locker (down the narrow staircase) to find the code for the bin locker was incorrect. Luckily there was a Household waste depository bin nearby. On the dot of 10.30 a cleaner arrived, perhaps the most rude person I have ever come across. No eye contact and the only words I managed to extract were "no English". The apartment was actually very nice and well equipped, but quite expensive and these problems were very detrimental to our short stay.

I never had water service's in this property. Poor communication no customer service.

Hej Tyvärr blev inte denna lägenhet vad vi önskade. Mycket problem och tjat om orena sängkläder. När man bytte det så var det otrevligt bemötande och det suckades och var så jobbigt att hjälpa oss med det. Vi har fått ringa och maila varje dag i stort sett för det alltid varit något. Inte grytor och stekpannor så det räcker för 7 pers och inte heller ugnsformar eller skålar så man kan laga mat, därför tog vi lägenhet istället för hotell. Vi bidde 4 tjejer här varav 2 opererades i London dagen efter vi anlände och man orkar inte med massa tjat om allt. Sedan var det söndrigt på vissa ställen tex i vardagsrummet med gardinerna man drar för, och dörrar smutsiga, samt golvet var inte rent utan sockarna var smutsiga efter en stund. Det var väldigt noga vad vi inte fick göra och om vi gjorde det var det kostnad på allt. Isåfall måste allt vara ordning när man kommer. Handdukarna hade vi önskat byttes ut då man inte vill ha samma under en hel vecka. Absolut inte när man blöder efter operationen. Tyvärr är vi väldigt missnöjda med denna lägenhet. Levde inte upp till det som stod om den.