nice stay in Rahat Palace ! Staff was helpful. Birthday cake was put in the room upon check in. Thanks

Worth its price

Fantastic hotel! The pool area is top notch, the breakfast buffet is superior with varying options every day, the room is very comfortable, and the staff are amazing. We would stay there again!

A very nice, comfortable hotel. Great breakfast in the restaurant and a nice bar/reataurant in the lobby. The spa is a very nice extra.

If possible I stay in Rahat Palace when visiting Almaty. The location is good, rooms nice and spacious, although age can be seen. Lobby bar is nice and breakfast very good. Staff is very friendly.

Bad service

Rahat Palace is one of the most modern buildings. The Spa was wonderful, the views were amazing, the breakfast was lovely, just wish the descriptions were teeny bit bigger. I would stay again if the price was right. It is more on the pricey side, but you get what you pay for.

Me gustó muchísimo la piscina enorme el sauna el vapor las masajistas tai. El desayuno y la habitación muy buenas. El restaurant muymalo. El check- in pésimo.

Old-fashioned hotel in a nice location with good commodities with it is highly needed a full renovation. The best of the hotel - breakfast and the lookout to mountains from some rooms.

overall is good, but little bit old standards, the breakfast Not varied

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Hotel is nice. Since last time I went, fitness center and spa were renovated and for me was perfect. Anyway, best part of Hotel I believe to be the staff. All of them very kind and ready to help. A special thanks to Mrs. Assem. Amazing quality manager. So helpful.

I have stayed here several times. I like the hotel, but arranging transportation to and from the airport is very difficult, requiring multiple phone calls. And again on the trip, as on my last stay, the staff at reception tried to charge me again for the transportation which had already been paid -- in fact was REQUIRED to be paid -- in advance.

The staff were very efficient and friendly. Assisted all my enquiries very quickly and accurately

A bit outdated furniture and carpet in the room, would be much better with a refresh. The pool area is amazing but some services were unavailable. Food was good.

The staff was really helpful and very nice!

The Rahat Palace has been our favourite hotel in Almaty for some time Most of the facilities are excellent and the food and in particular the staff who are first class The one issue is that some areas would benefit from some TLC The hotel opened circa 1994 and it is fair to say that some areas would benefit from being refreshed otherwise we always enjoy our stays and will continue to do so We had some particular issues with our last stay which we addressed directly with the hotel during our stay and which were resolved to our satisfaction

Super freundlich und ein sehr professionell geleitet Spa wo ich eine der besten Massagen gehabt habe

I booked President Suit for five nights. The air conditioners from 3 were not working. People at the front desk were disrespectful. Regarding the room, we did not have anything. I had to book another hotel and ran away from that place. The worst experience ever. Thank you to the Expedia team they work with, and I got a full refund in 24 hours.

Staff was extremely unfriendly. They were unable and unwilling to help with anything, most didn't speak a word of English. The pool - for which we chose this hotel - was not available during the whole 6 days of our stay without any excuses/ alternatives, due to maintenance. The carpet in the room was dirty and torn in multiple places. The room wasn't cleaned/vacuumed during the whole stay (6 days), despite it being a dedicated room for allergic people. The toilet paper was not filled up, we had to get some ourselved for the restaurant toilets. We booked a roome for three and had only ONE bed cover.