The shower in the room was dated, as were the fixtures and fittings. The check-in staff were super friendly and helpful. Didn't use the leisure facilities, but all were made available should I have liked to use them. Good location for access to the surrounding towns.

Friendly staff , good food and great location. Good value for money .

Expecting refurbished spa disappointed with condition Six people were awaiting entry at 6.30am let in five minutes late.windows rattled from wind regularly was assigned another room which was more spacious and good.limited to two pillows for couple people offering limited support.Food was good and well presented thank you.

All good.

Really nice place the spa was excellent only downside was the creaking floor when the room above was occupied

We were in room 5 and the room was really dated. The bathroom was extremely old and the shower pressure was dreadful when we eventually got it working. Also a nightmare with the room lock as was really hard to lock with cheap handle. We heard other guests complaining about their locks at reception too. We were at the Xmas do so had 6 rooms and everyone was really disappointed with their rooms.

The issue was the room. There was a musty smell and there were no windows. I felt like I was in a converted store cupboard.

Excellent and friendly welcome. The decor is dated but the facilities and rooms are comfortable and well appointed.

The Reception staff were lovely. We were disappointed with our rooms though - the floorboards creaked very loudly at any slight movement.The rooms were very tired & dated and the bathroom in Room 31 was very '70s with a poor shower over the bath with a shower curtain. The room was very cold too. We only had one set of towels in two of the three rooms I booked & the bath towel in our room was was damp but the lady in Reception gave us extra towels & replaced the damp towel. The hotel itself downstairs was beautiful & the breakfast was delicious. creaked really badly & the roo. Was

My son was getting married they up graded his room

Clean and spacious with a good view

Room was by no means there usual standard. Very bleak, far far to hot a poor reflection of Shaw Hill.

Great golf course and staff were very friendly and helpful.

The room was a bit old fashioned with creaky floorboards - although the bathroom was nice. Food was a bit patchy - the chicken was dry and rather tasteless, the mushroom starter was nice, the ice cream good, didn’t get a chance to see the spa - the view across the golf course was lovely - with investment could be a lovely place

Professional staff

Good gym

Didn't use it

Generally a nice hotel, staff were nice. We wasn’t given full information on check in, such as if you wanted your room cleaned you had to book that the night before. Also there was a private event on Friday night & when we went to the dine we was initially told we couldn’t eat in the hotel, after complaining we was told we could dine but not till after 8pm once the private event was catered for. We agreed to this but our food order was not taken till 8.30pm & that was after prompting…! It was nearly 10pm before our food arrived. It made you feel rather unimportant as a guest. However food was really nice.

The room was very large and the bed comfortable. We coukdnt

Unfortunately the jacuzzi was not working during our stay