Lovely position, some parts of building newer than others. Food v good

For a fairly expensive hotel option the room smelled of wet dog, the ability to get towels and tea / coffee refills (where you don’t decide the night before), was definitely customer unfriendly. Wouldn’t stay again if other options are available - didn’t see the value at all.

Lovely hotel with lovely staff.

Very good but room cold, breakfast ok

Always great. Feels like coming!

Great stay - thanks

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The shower in the room was dated, as were the fixtures and fittings. The check-in staff were super friendly and helpful. Didn't use the leisure facilities, but all were made available should I have liked to use them. Good location for access to the surrounding towns.

Friendly staff , good food and great location. Good value for money .

Expecting refurbished spa disappointed with condition Six people were awaiting entry at 6.30am let in five minutes late.windows rattled from wind regularly was assigned another room which was more spacious and good.limited to two pillows for couple people offering limited support.Food was good and well presented thank you.

All good.

Really nice place the spa was excellent only downside was the creaking floor when the room above was occupied

We were in room 5 and the room was really dated. The bathroom was extremely old and the shower pressure was dreadful when we eventually got it working. Also a nightmare with the room lock as was really hard to lock with cheap handle. We heard other guests complaining about their locks at reception too. We were at the Xmas do so had 6 rooms and everyone was really disappointed with their rooms.

The issue was the room. There was a musty smell and there were no windows. I felt like I was in a converted store cupboard.

Excellent and friendly welcome. The decor is dated but the facilities and rooms are comfortable and well appointed.

The Reception staff were lovely. We were disappointed with our rooms though - the floorboards creaked very loudly at any slight movement.The rooms were very tired & dated and the bathroom in Room 31 was very '70s with a poor shower over the bath with a shower curtain. The room was very cold too. We only had one set of towels in two of the three rooms I booked & the bath towel in our room was was damp but the lady in Reception gave us extra towels & replaced the damp towel. The hotel itself downstairs was beautiful & the breakfast was delicious. creaked really badly & the roo. Was

My son was getting married they up graded his room

Clean and spacious with a good view

Room was by no means there usual standard. Very bleak, far far to hot a poor reflection of Shaw Hill.

Great golf course and staff were very friendly and helpful.