This was a one night stay before catching the ferry home. Our original hotel cancelled our reservation ( no reason given) and this one was arranged by hotels.com as an alternative. Having read the reviews I wasn’t really looking forward to the last night of our holiday and I was proved right. Check in was difficult as the manager struggled with the booking system. We weren’t shown to the room which was very basic with no air conditioning. The parking area had been taken over by a fun fair and although we did find an alternative it was stressful. One good thing was the beer garden which was a shady place to sit. I would think carefully about booking this hotel and Hotels.com need to assess whether to keep recommending it on their site especially for the price charged.

It’s a modern hotel with nice style and nice decor. It has very safe gated car park which was great for my motorbike. Breakfast was a nice simple buffet. It is used a lot for overnight stays before catching the ferry. There are no restaurants or shops nearby. The downside is the location which overlooks a smelly refinery that makes the whole area unpleasant. I stayed 2 nights and while it’s a nice Hotel internally I doubt I’ll stay there again

Alojamiento muy cómodo, limpio y con gran acogida por sus dueños.

La struttura è vicinissima ad una mega raffineria, rumorosa e puzzolente. I gestori sono molto carini e premurosi, purtroppo la notte é stata disturbata da vicini maleducati che ci hanno svegliato nel cuore della notte con TV a tutto volume e chiacchiericcio sguaiato.

The hotel is OK for a one night stay in order to take the ferry next day. The hotel was clean and the room was comfortable enough. Unfortunately it is right next to an oil refinery which polutes the atmosphere. On a very warm night we were unable to leave the window open because of this.

Perfect stay, lovely hosts! Unfortunately it was quite noisy, apart from that it was perfect.

El hotel es muy acogedor y el personal es encantador y estaba todo impoluto. Muy bun desayuno y buena localización ya que está a 15 minutos de Bilbao.

Good, except the mattress.

Hotel muy acogedor, el personal super amable y atento, la habitación muy limpia, baño limpio y grande, la ducha impecable y muy buenas vistas. La zona de playa que hay próxima también es un paraje exclusivo y espectacular. ¡¡¡Volveremos!!!

Lovely family run hotel, sensitively restored to a high standard in a small residential area just outside Muskiz. Friendly and helpful staff. Rooms are beautifully furnished. Although it is advertised as having a restaurant, it does not serve evening meals and we were directed to the local town which was very run down and although there were a few bars open, none served food and the restaurants we found were all closed. The factory referred to in other posts is in fact a massive oil refinery supplying 11,000 l oil daily and is a massive blot on the landscape. Though we could not see it from our room, nor does it produce any significant noise or fumes, it is hard to ignore.

Like many other reviews, this hotel is in a great location for a one night stay before the ferry. But, the oil refinery outside the window isn’t great!!

Magnífico lugar con una pareja encantadora, profesional y muy servicial. Cuesta encontrar hoy en día lugares y gente así. Muchas gracias por todo.

Good location if catching the ferry for Bilbao with a lovely beach and restaurants 5 minutes drive away. Hotel was very comfortable and nicely decorated. Continental breakfast was good and varied. Refinery is a bit of an eyesore during the day but as it was a quick stopover it didn't worry us and at night it looked quite nice all lit up.

Overall very good although view from bedroom window of vast industrial complex not great

Nice place

Beautiful place and friendly staff, but they knew little english so we had to speak in broken languages

Lovely, clean, ambient hotel with a friendly service, but right next to a noisy and smelly factory plant right out of the window

Excellent location for Bilbao Ferry Port, interesting building, Good Breafkast everyone very helpful. Positioning of hotel next to Oil Refinery not so good with a constant hum from the machinery. Good overnight stop.

Very good, excellent staff and service. The room was very comfortable and clean. Comfy bed. Wouldn’t hesitate to stay again and recommend.

El sitio fabuloso. La atención muy buena .estuvimos en las habitaciones tipo cabaña, al principio nos chocó , pero luego resultó ser muy bueno. La única pega que le pondría es que el baño no tiene puerta, pero por lo demás todo muy bien