We have been hear many times over the years never had any complaints always frindley staff clean rooms like all the new look in the dininng room but even before it was lovely ...

We stayed for two nights and had a wonderful experience. The room was very clean and well-kept, with a great selection of tea bags and coffee provided. The kitchen-cooked grilled full breakfast was absolutely delicious — fresh, generous, and a perfect start to the day. Overall, a very comfortable and enjoyable stay. Highly recommended!

Nice hotel , great location .The staff were fantastic and helpful . Fantastic Breakfast

Excellent staff and wonderful food

Very attentive staff and the restaurant is top notch. Quite expensive drinks, but no more than any central hotel of this quality. Bed very comfortable and rooms clean. However, the mold on the ceiling in the bathroom, and the dated bathrooms/ rooms are a little sad considering the caliber of the place generally.

Friendly and helpful staff. Great breakfast.

Our first interaction was with a wonderful member of the bar staff who checked us in. We then won £20 as part of local businesses promoting Lancaster. Location is good, food was good and the drinks were good.

The staff was excellent and extremely friendly.

Great place to stay for a short city break.

Was lovely and welcoming! Reserved parking and quick check in. Booked a table for evening meal which was delicious. Enjoyed a wonderful breakfast! Was a great overnight stay definitely revisit

Friendly staff, fresh milk for tea and coffee in room. Great food.

Great hotel within easy walking distance of the train station. Plenty of hot water, great restaurant

Friendly staff, lovely rooms, delicious breakfast. The location is great.

Well located and well maintained hotel. Initial issue with my parking space reservation not being available was quickly resolved to my satisfaction. Rooms very contemporary and breakfast was excellent

Easy check in on line, room and parking all sorted ( had to pre book parking) Lovely big room, light and spacious. Staff all pleasant, food good for dinner and breakfast.

Lancaster is an underrated destination. It was my second visit to that City. And probably not the last.

the room was okay in terms of its size albeit that the en suite was small. I got up to shower and shave at 6:30. No shower was possible because the water was cold, later hot. So the hotel needs to switch on the water heating earlier in the morning. Breakfast was okay.

NICE HOTEL , CLEAN. PLEASENT STAFF. CONVIENIENT FOR TOWN, TRANSPORT ALL AMENITIES. GREAT FOOD.

Very friendly reception, good location, comfortable bed, excellent breakfast.

Staff is helpful, but very rude at the same time. Lot of attitude among most. Seems like they are not use to many tourist around. Heard the same complaint from other guests. Only parking to download your bags is the worst of the 4 they have, a is very tough to park.