Spotless property, beautifully designed, lovely staff and a quiet peaceful stay! We loved our time here and would definitively recommend and come again!

Great hotel in quiet area with nice restaurants and beaches near

Die Unterkunft war wunderschön. Wir hatten ein wunderschönes Doppelzimmer mit Meerblick. Das Essen was sehr gut. Das Personal war sehr freundlich und zuvorkommend.

Wir hatten wundervolle Auszeit im Universal

Wasserspender auf dem Flur zu laut und zu warm, er ist wohl mit der Kühlung des gefilterten Wassers überfordert.

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The staff is friendly and helpful. The property of the hotel is also very nice and beautiful. The neighbourhood is more or less average, but the views of the sunsets are absolutely stunning. The food is very good and the variety of the breakfast buffet ist great. Also the starters and desserts of the buffet at evening is also good. The variation of the a la carte dinner could be better.

Wunderschöne Zimmer, sehr sauber, sehr freundliches Personal & eine sehr gute Auswahl beim Frühstück und Abendessen.

Staff has been second to non: incredibly nice, attentive,very helpful and in a good mood every single day. They do not try to upsell anything which has been the case in many other resorts. It's a modern and clean hotel. Rooms are clean and have a modern tranquil look. The location itself is very quiet. Only downside would be that a car rental would be needed if you want to see many places across the island as it is not that well connected by public transport. The local bus only runs once an hour. Half board: very good quality food but after a week, the choices at the a la carte dinner get slim.

A beautiful Hotel with excellent facilities. The restaurants were outstanding. the staff super friendly. The cleaners deserve a mention too as the entire Hotel was spotless. The waiting staff were very attentive & friendly.

Really liked this hotel. Spa facilities were really great and little details really make a difference around the hotel. Breakfast options were one of best we had experienced, so many great choices. Would stay here again.

Great atmosphere and facilities. The only suggestion is to improve evening entertainment (maybe it’s only that evening wasn’t good) Staff is nice and very helpful

The indoor pool and spa was awesome, and the rooms were great. Breakfast was really good with a large variety of options. The pool area was great as well.

The hotel was well above expectation. The sunbeds were comfortable, breakfast 10 out of 10, friendly staff. Everything was quiet and comfortable.

Tuvimos una experencia perfecta. Las instalaciones son una maravilla. El desayuno buenísimo. Hotel muy recomendable.

Top hotel

This hotel is truly 5 star service and food. The staff could not have been nicer. A true breath of fresh air after so many other places we had been in Europe. Two thumbs up!

Sehr schöne Anlage, saubere und komfortable Ausstattung, hervorragendes Frühstücksbuffet.

Las expectativas eran muy altas y el hotel de 5 estrellas realmente esperaba más. La piscina privada tenía oxido y no era nada higiénico. Las rejas de la piscina tenían telarañas . Por tanto muy poco higiénico. El aire acondicionado no funciono. En el área del restaurante exterior había muchísimos mosquitos que no dejaban cenar en calma . En fin, espero que mejoren porque al ser 5 estrellas los clientes esperamos lo mejor.

Clean, nice rooms, friendly staff and great food.