The public areas of the hotel are beautiful. Crystal chandeliers, marble floors, gorgeous artwork. My family reserved two rooms, but they were starkly different from one another. One seemed old and dated while the other was modern. It was like one of the rooms hasn't been renovated yet. That's the reason behind my 4 star rating. The breakfast buffet was wonderful and had a good selection. The staff was kind and helpful. Location was great, near the Underground and tram stops. Overall, it was a good value! I would stay here again.