Penilaian & Ulasan Keseluruhan Kempinski Summerland Hotel & Resort Beirut

Rayan is awesome! Always checked in on us and made us feel like family.

Staff at the property were amazing. Although everyone was great Elya was the highlight of the property. She was so friendly, helpful, delightful, and so nice to my son. Sarah was also very good and very helpful. Shisha guy down stairs wissam or wassam, always made sure my shisha was perfect. All and all what a great time will be returning again with my family.

Service was amazing and they quickly deliver when you ask for anything you need. Very generous with toiletries and towels. Rooms are always properly cleaned. Staff is courteous and friendly and very helpful.

As always, this property is my favorite goto, when in Beirut. Suggestions: 1) Reopen access to lower beach pool area from upper pool area. This closure was a major change causing customer inconvenience to have to enter through parking lot. This did affect us on this trip. 2) The lobby lounge was closed at 7 PM every day. 3) There has clearly been a management change. Former team was more engaging with the patrons, particularly the return guests. We did not see one manager approach guests to see how they were enjoying their stay. There is a different vibe than previous management. 4) if items on the offered menu are not available, a listing should be provided to let the customer know what is or is not currently available. The front desk staff and ladies in red were phenomenal as usual. Cleaning staff was fantastic. Thank you to Farah, Ahmed, Mohammad, Taline, Ryan and Charble and Dania, outstanding service. 😀👍

The hotel is good but need to be improved in some facilties, as the breakfast area .

Beautiful hotel, very clean. Staff members are very professional and nice

Excellent

Perfect

Great atmosphere Amazing staff

Beautiful resort, with friendly staff

Amazing

It is unsafe hotel … we have been stolen from the room by 900 usd cash and a gift box of perfume …

Very good

It was amazing and the service was exceptional

We enjoyed our stay, the rooms are spacious and clean. The pools, food options are all great. Above all are the friendly and hospitable staff. Every day they put Baklava or fruits in our room. Location is accessible and and can reach or exit through many routes.

I have stayed at this property many times. It is 5 Star service all the way. This property is especially nice in the Summer months with the pool and seaside amenities. We enjoyed our Christmas stay and the Christmas brunch. Staff treat you like royalty and have been consistent in all of our visits to this property.

i liked it

Everything was perfect

"I recently had the pleasure of staying at Kempinski Summerland Beirut, and it was nothing short of extraordinary. The level of service was unparalleled, making for a truly exceptional experience. From the moment I arrived, I was greeted with warmth and professionalism. The staff's dedication to ensuring a memorable stay was evident at every turn. The resort's location is simply stunning, with breathtaking views and a serene atmosphere that allowed me to unwind and relax. The attention to detail in every aspect of the property was remarkable, creating a beautiful and welcoming environment. I can't say enough about the fantastic customer service that I received during my stay. It's clear that the team at Kempinski Summerland Beirut goes above and beyond to make every guest feel special. If you're looking for a top-notch destination with great service and a beautiful setting, I highly recommend Kempinski Summerland Beirut. My experience there was truly unforgettable, and I can't wait to return."

The stay at Kempinski was nothing short of amazing; we chose this hotel as the wedding night + day stay for our wedding in Lebanon and we were extremely happy with our choice. The staff were super helpful from checkin time, to room service, to laundry service, all the way until check out. During the day we utilized the pool at Kempinski which was a lot of fun, the food at the pool was a real treat after the wedding night AND the team were kind enough to help us stay for a late check-out to catch our flight later. All in all I would definitely stay at this hotel in the future, not only is the standard and service high but I also prefer the area it is located in within Beirut over the other crowded areas, it’s super close to the center (Beirut is pretty compact) so there’s no trade off.